Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marisa Lopez

San Antonio

Summary

Personable Inside Sales Manager with 10 years of experience driving sales force expansion and performance excellence. Demonstrated talent for boosting client satisfaction and retention by evaluating service delivery and recommending improvements. Committed to generating profits by maximizing team efficiency and product knowledge.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Inside Sales Supervisor

Medtronic
05.2023 - Current
  • Reviewed daily metrics of account executives to evaluate strengths and weaknesses.
  • Organized and led staff meetings to share progress, establish goals and provide additional resources to keep team members on target.
  • Tracked attendance of sales representatives, resolved escalated customer complaints and effectively handled multiple projects in fast-paced atmosphere.
  • Generated $10 Million in annual revenue from new sales and renewals, exceeding performance objectives and sales quotas b 5%.
  • Developed comprehensive training program for new hires and provided informative onboarding materials.
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Updated accounts and maintained long-term relationships with clients.
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
  • Managed 15 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.

Principal Diabetes Therapy Specialist

Medtronic
02.2017 - 05.2023
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Maintained current understanding of market conditions, compliance standards and best practices.
  • Developed and managed relationships with key clients and partners to drive growth.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.

Small Business Sales Representative

ParLevel Systems
01.2016 - 02.2017
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
  • Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
  • Established close relationships with new small business prospects.

Human Resources Analyst

Accenture Federal Services
05.2014 - 10.2015
  • Provided troubleshooting and technical assistance in use of PeopleAdmin system.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.

Case Manager

Accenture Federal Services
06.2013 - 05.2014
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

Supply Chain Analyst

Accenture
04.2012 - 06.2013
  • Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
  • Reported on supply chain KPIs to verify compliance with established standards.
  • Implemented best practices and process improvements to boost supply chain performance.
  • Studied movement of goods to identify gaps in efficiency and other areas needing improvement.

Education

BBA - General Business

The University of Texas At San Antonio
San Antonio, TX

Skills

  • New Business Development
  • Proficient in Software management and PC Applications
  • Leadership Development
  • Strategic Planning
  • Paperwork drafting
  • Interpersonal Communication Skills
  • Customer Service and Assistance
  • Regional Sales and Support
  • Overcoming Objections
  • Verbal Written and Communication Skills
  • Customer Relationship Management
  • Time Management

Certification

In the process of obtaining TX Life and Health License

Timeline

Inside Sales Supervisor

Medtronic
05.2023 - Current

Principal Diabetes Therapy Specialist

Medtronic
02.2017 - 05.2023

Small Business Sales Representative

ParLevel Systems
01.2016 - 02.2017

Human Resources Analyst

Accenture Federal Services
05.2014 - 10.2015

Case Manager

Accenture Federal Services
06.2013 - 05.2014

Supply Chain Analyst

Accenture
04.2012 - 06.2013

BBA - General Business

The University of Texas At San Antonio

Similar Profiles

CREATE PROFILE
Marisa Lopez