Marisa Lopez
Houston,TX
Summary
Am an enthusiastic, self-motivated, reliable, responsible and hard working person. Mature team worker and adaptable to all challenging situations. Also, able to work well both in a team environment as well as using own initiative. Work well under pressure and adhere to strict deadlines.
Overview
8
8
years of professional experience
Work History
Fraud/Dispute Specialist
FIS
06.2023 - 11.2023
- Create claims for cardholders who had fraud detected on their bank account
- Analyzing payments through different sites 1, CMSE, BBD, etc
- To help find transactions for cardholders
- Investigate disputes, look for documentation of a purchase, determine whether there was fraud, and validate the chargeback if appropriate
- Work with merchants and card providers
- Managed high call volume 50+ calls a day
Data Entry/Personal Asst
Swartz, Electric
02.2021 - 12.2022
- Managed a high call volume of 50+ calls daily
- Collated and organized data entry documents into filing systems for easy access
- Scanned documents and saved in database to keep records of essential organizational information
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Oversaw personal and professional calendars and coordinated appointments for future events.
Legal Assistant
Law Office Of, Manuel Gonzales
12.2021 - 01.2022
- Worked alongside attorneys, administrative assistants and fellow legal assistants
- Scheduled and coordinated meetings between legal teams and clients
- Request medical records
- Drafting legal documents
- Other personal duties as needed per attorney's request
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
Front Desk Rep
Thien Thuy, Realty, LLC
03.2020 - 12.2021
- Answer multi-line phone over 50 calls per day
- Prepare lease folder for tenants
- Enter invoices into general ledger and other systems
- Balance Accounts
- Interact with vendors and tenants
- Other administrative duties as needed
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
Front Desk Receptionist
Accu Cut Steal
02.2018 - 02.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Write up work orders and distribute to warehouse.
Mail Room Clerk
Keais
03.2016 - 02.2018
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Developed strategies to speed up mail mail sorting and delivery processes.
Education
High School Diploma -
Heights High School
Houston, TXSkills
- Knowledge of computer software packages (MS Word, Excel
- Outlook, and PowerPoint)
- Ability to work in both a team environment and work
- Independently
- Excellent written, verbal, and presentation communication
- Skills
- Strong attention to detail
- Excellent multi-tasking, time management and detail-oriented
- Working remotely
- Available to work OT with prior notice
- Customer Relations
Timeline
Fraud/Dispute Specialist
FIS
06.2023 - 11.2023
Legal Assistant
Law Office Of, Manuel Gonzales
12.2021 - 01.2022
Data Entry/Personal Asst
Swartz, Electric
02.2021 - 12.2022
Front Desk Rep
Thien Thuy, Realty, LLC
03.2020 - 12.2021
Front Desk Receptionist
Accu Cut Steal
02.2018 - 02.2020
Mail Room Clerk
Keais
03.2016 - 02.2018
High School Diploma -
Heights High School
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