MARISA LOZO
Plattsmouth,NE
Summary
Operations Specialist with experience in client support, employee training, and process optimization. Recognized for building strong relationships, improving service delivery, and enhancing organizational efficiency through problem-solving, adaptability, and attention to detail.
Overview
6
6
years of professional experience
Work History
Operations Specialist
Inspira Financial
08.2022 - Current
- Manage client and member inquiries, ensuring effective use of the platform and a positive customer experience.
- Develop and deliver training programs for new hires and business partners on company products, services, and solutions.
- Collaborate with internal teams to streamline processes and enhance operational efficiency.
Medical Receptionist / Insurance Specialist
Methodist Healthcare
01.2022 - 08.2022
- Greeted and checked in patients, ensuring accurate entry of patient information into the system.
- Verified insurance coverage, processed co-payments, and maintained compliance with billing requirements.
- Managed high-volume phone lines, returning calls and directing messages to appropriate staff.
- Protected patient privacy by strictly following HIPAA guidelines.
Customer Service Supervisor
Pinnacle Bank
04.2019 - 12.2021
- Supervised, trained, and coached customer service staff to ensure exceptional service delivery.
- Provided mentoring and professional development support to junior representatives.
- Identified process gaps and implemented improvements to increase efficiency and customer satisfaction.
- Collaborated with other departments to ensure policies and procedures were communicated and followed consistently.
Skills
- Client & Member Support
- Employee Training & Development
- Process Improvement
- Detail-Oriented & Organized
- Positive & Professional Mindset
- Cross-Functional Collaboration
Timeline
Operations Specialist
Inspira Financial
08.2022 - Current
Medical Receptionist / Insurance Specialist
Methodist Healthcare
01.2022 - 08.2022
Customer Service Supervisor
Pinnacle Bank
04.2019 - 12.2021
Similar Profiles
Alaiza MontanoAlaiza Montano
Document Imaging Specialist at Inspira FinancialDocument Imaging Specialist at Inspira Financial
Amy HagleyAmy Hagley
Customer Service Supervisor at Inspira FinancialCustomer Service Supervisor at Inspira Financial
Chrissy NicholsonChrissy Nicholson
Marketing Strategist at Inspira FinancialMarketing Strategist at Inspira Financial
Jeffrey CraigJeffrey Craig
Airframe Techician 2 at Duncan AviationAirframe Techician 2 at Duncan Aviation
Charles YasikCharles Yasik
Command Records Manager at United States Strategic CommandCommand Records Manager at United States Strategic Command