Marisa Madden
La Marque,TX
Summary
Cordial Patient Access Representative with eight-year track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.
Overview
19
19
years of professional experience
Work History
Patient Service Specialist
University of Texas Medical Branch
League City, TX
01.2023 - Current
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Collaborated with clinical and administrative staff to meet patient needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Ensure compliance with Medicare and third party coverage
- Create estimates and update patient records
- Ran credit card batches and balanced deposits on daily basis.
Owner and Manager
Rose Petal Flowers
Dickinson, TX
01.2014 - 12.2022
- Managed the daily deposits and financial reporting
- Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Coordinated with technical and IT teams to develop company website and create online advertisements.
UNIVERSITY OF TEXAS MEDICAL BRANCH Office Administ
University of Texas Medical Branch, Institute Clinical and Translational Research
12.2009 - 08.2011
- Provided executive level administrative support to the director of the department
- Planned and organized company-hosted conferences and events via collaboration with internal stakeholders and outside services suppliers.
- Responded as first line of contact to customer inquiries and complaints, resolving when possible and escalating to technical or business experts as necessary.
- Generated spreadsheets and other visuals and documents to portray marketing, purchasing, sales and competition trends and comparisons.
- Arranged business travel plans for leadership staff and coordinated tracking, reporting and reimbursement of expenses.
Billing Specialist
University of Texas Medical Branch, Physician Billing Services
12.2007 - 12.2009
- Provided executive level administrative support to the director of the department
- Managed department correspondence, travel, meetings and conferences
- Prepared and processed travel arrangements for department
- Answered multiple phone lines in a timely manner and directed callers to the appropriate person
- Assisted Medicaid in pulling Explanation of Benefits (EOBs) and rebill reject claims in a timely manner
- Worked with team members and leadership to identify and develop process improvements.
Patient Service Representative
University of Texas Medical Branch, Hospital Patient Finance
Galveston, TX
11.2006 - 12.2007
- Provide accounting and communication skills to management and explanation of the patient billing process and the collection of patient accounts
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Checked claims for errors, corrected issues and mailed out updated documents.
- Ensured accounts were worked thoroughly, accurately, and in a timely manner enter notes into system of any changes in status as changes occurred
- Handled all in-patient claims under Medicaid and worked billing rejects
- Review patient’s accounts to verify discrepancies
- Performed all aspects of customer support
- Initiated, followed, and completed the appeal process associated with Medicaid/Star/MK HMO denials or payment errors within 30 days of receipt
- Responded quickly to patient's concerns/questions
- Reviews denials and billing issues identified
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Documented and managed patient information in computer system.
Accounting Clerk II
University of Texas Medical Branch, OB-GYN
Dickinson, TX
01.2005 - 11.2006
- Assisted Accounting Manager in daily financial processing, including monitoring of cash receipts, billing, and deposits
- Developed policies and procedures for community based clinics
- Posted credit card transactions, and reconciled monthly reports
- Load all outpatient accounts for RMCHP and verify/print face sheets for claims to be billed
- Updated accounting ledger and journals with updated transaction information.
- Conducted research regarding payments for the department of Hospital Patient Finance and Physician Billing Services
- Verify deposits for community based clinics and entry data for cash receipts
- Reconciles credit card receipts to data provided by the credit card company Global Services
Education
Administrative Support Certificate -
Galveston College
01.2011
Skills
- Team Leadership
- Focus and Follow-Through
- Finance and Accounting Oversight
- Quality Assurance
- Goal Setting
- Problem-Solving Abilities
- Customer Service
- Strong Organizational Skills
- Multitasking and Time Management
- Microsoft Office
- Insurance Verification
- HIPAA Compliance
- Flexible Schedule
- Insurance Billing
- Collections
- Records Management
Timeline
Patient Service Specialist
University of Texas Medical Branch
01.2023 - Current
Owner and Manager
Rose Petal Flowers
01.2014 - 12.2022
UNIVERSITY OF TEXAS MEDICAL BRANCH Office Administ
University of Texas Medical Branch, Institute Clinical and Translational Research
12.2009 - 08.2011
Billing Specialist
University of Texas Medical Branch, Physician Billing Services
12.2007 - 12.2009
Patient Service Representative
University of Texas Medical Branch, Hospital Patient Finance
11.2006 - 12.2007
Accounting Clerk II
University of Texas Medical Branch, OB-GYN
01.2005 - 11.2006
Administrative Support Certificate -
Galveston College