Summary
Overview
Work History
Education
Skills
References
Timeline
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Marisa Magden

El Paso,TX

Summary

Lead and direct pharmacy operations to protect patients and meet operational targets. Proficient in managing support staff, overseeing inventories and working with patients and providers alike to align with corporate goals and business growth. Competent Registered Manager Onsite in Local Specialty experienced in working with individuals and healthcare staff to help treat symptoms and resolve medical concerns. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Outgoing and friendly with strong drive to succeed. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care with positive business outcomes. Adept at designing and implementing policies and procedures, maintaining credentialing and accreditations (specifically with URAC). Motivated team builder and supervisor focused on driving team collaboration with both pharmacy team, provider offices that we work with, and retail pharmacies alike.

Overview

11
11
years of professional experience

Work History

RMGO Registered Manager Onsite Local Specialty

Walgreens
El Paso, TX
09.2019 - Current
  • Identified opportunities for improvement in operational performance metrics.
  • Followed all policy and procedures to ensure compliance and quality with corporate standards and our accrediting agency.
  • Managed staff, financials and key performance indicators to facilitate business operations.
  • Planned and implemented strategies to grow revenue.
  • Built strong referral network to generate new business opportunities.
  • Knowledge on key items including URAC accreditation, 340B and Tx ADAP(Ryan White)
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Developed and implemented strategic sales plan to accommodate corporate goals.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Implemented and prepared comprehensive business plans to expand business.
  • Guided and motivated staff to drive maximum performance.
  • Leveraged market knowledge and studied competitive landscape to drive revenue.
  • Cultivated and maintained relationships to promote positive work culture.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Monitored market conditions and competitor activities to inform business decisions.

Pharmacy Manager Local Specialty

Walgreens
El Paso, TX
12.2018 - 08.2019
  • Supervised and provided guidance to pharmacy technicians in the preparation and distribution of medication orders.
  • Worked closely with store manager to maintain day-to-day operations.
  • Monitored regulatory changes affecting the practice of pharmacy and updated staff accordingly.
  • Served as a liaison between pharmacists, physicians, insurance companies and other healthcare providers involved in patient care decisions.
  • Mitigated regulatory risks by coordinating audits to comply with protocols.
  • Coordinated with physicians' offices to obtain medical records when needed for prescription processing.
  • Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.

Pharmacy Manager

Walgreens
El Paso, TX
10.2012 - 12.2023
  • Supervised and provided guidance to pharmacy technicians in the preparation and distribution of medication orders.
  • Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
  • Analyzed prescribing trends to monitor compliance and prevent excessive usage.
  • Worked closely with store manager to maintain day-to-day operations.
  • Monitored regulatory changes affecting the practice of pharmacy and updated staff accordingly.
  • Promoted health education programs within the community through public speaking engagements at local schools or businesses.
  • Maintained records management system to process personnel information and produce reports.
  • Maintained current knowledge of pharmaceutical products available from various suppliers.

Education

Doctor of Pharmacy -

University of Texas At Austin
UTEP/UT Cooperative Pharmacy Program
05.2011

Skills

  • Service Delivery Optimization
  • Quality Assurance
  • Performance Metrics
  • Regulatory Requirements
  • Operations Management
  • Strategic Planning and Execution
  • Performance Improvement
  • Staff Management
  • Supervision and Training
  • Decision-Making
  • Knowledge about key items including URAC, 340B and Tx ADAP(Ryan White)

References

References available upon request.

Timeline

RMGO Registered Manager Onsite Local Specialty

Walgreens
09.2019 - Current

Pharmacy Manager Local Specialty

Walgreens
12.2018 - 08.2019

Pharmacy Manager

Walgreens
10.2012 - 12.2023

Doctor of Pharmacy -

University of Texas At Austin

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Marisa Magden