Marisa Marcott
Coos Bay,OR
Overview
27
27
years of professional experience
1
1
Certification
Work History
Medical Front Office Coordinator
Vascular Associates of San Diego
06.2024 - 06.2025
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
Medical Billind and Coding Specialist
Procedural Coder's Institute
02.2001 - 02.2021
- Managed high volumes of medical records efficiently while maintaining strict attention to detail during the coding process.
- Ensured accuracy in coding through regular audits, identifying discrepancies and areas for improvement.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Maintained strict confidentiality in accordance with HIPAA regulations, ensuring secure storage and handling of sensitive patient information.
- Optimized revenue cycle management by accurately assigning codes for diagnoses and procedures according to established guidelines.
- Provided timely feedback on coder performance metrics, helping individuals meet organizational goals related to accuracy and productivity.
- Contributed to revenue optimization efforts by identifying under-coded services and providing recommendations for appropriate code assignments.
- Reduced error rates in medical billing by maintaining thorough knowledge of insurance regulations and guidelines.
- Collaborated with healthcare providers to clarify documentation, enhancing the accuracy of medical records.
- Maintained up-to-date knowledge on industry changes, attending training sessions and workshops regularly.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Enhanced team productivity by providing guidance and support to junior coders, fostering a collaborative work environment.
- Developed training materials to educate staff on current coding standards, best practices, and regulatory requirements.
- Assisted in the development of policies and procedures related to coding operations, ensuring compliance with relevant governing bodies.
- Participated in interdisciplinary meetings to discuss complex cases requiring specialized knowledge of coding principles and guidelines.
- Conducted comprehensive chart reviews to identify potential areas of risk or non-compliance within the organization''s coding practices.
- Served as liaison between coders and clinical staff, addressing questions or concerns regarding proper documentation practices.
- Improved coding efficiency by implementing new software tools and streamlining processes.
- Enhanced data integrity by conducting routine quality assurance checks on coded records for accuracy and completeness.
- Assisted with the implementation of new coding software, serving as a resource for team members during the transition period.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Verified signatures and checked medical charts for accuracy and completion.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Trained and mentored junior coders to support growth and development amd apply high-quality coding practices.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
- Generated reports to identify coding trends and discrepancies.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with medical staff regarding missing information in patient records.
- Verified accuracy of patient information in medical records.
- Researched and resolved medical record discrepancies.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
Supervisor of Medicare/Medicaid Billing Specialist
LXN Corporation
02.1998 - 02.2001
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
Education
CPC - Medical Billing And Coding
U.C.S.D Extension
La Jolla, CA02-1996
High School Diploma -
Shadow Mountain High School
Phoenix, AZ06-1984
Skills
- HIPAA compliance
- Office administration
- Patient scheduling
- Patient registration
- Insurance verification
- Appointment management
- Medical office procedures
- Payment collection
- Coding
- Medical billing
- Weekly and monthly calendars
- Copying and scanning
- Correspondence review
- Electronic health record system
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer service management
- Relationship building
- Phone and email etiquette
- Microsoft office
- Documentation and recordkeeping
- Data entry
- Handling complaints
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Appointment scheduling
- Professionalism
- MS office suite
- Account reconciliation
- Motivational leadership
Certification
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Medical Front Office Coordinator
Vascular Associates of San Diego
06.2024 - 06.2025
Medical Billind and Coding Specialist
Procedural Coder's Institute
02.2001 - 02.2021
Supervisor of Medicare/Medicaid Billing Specialist
LXN Corporation
02.1998 - 02.2001
CPC - Medical Billing And Coding
U.C.S.D Extension
High School Diploma -
Shadow Mountain High School
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