Marisa Martinez

Work History

Access Coordinator

Workday

04.2024 - Current

Conducted regular audits of appointment schedules to identify areas for improved efficiency or accuracy in data entry.
Implemented quality improvement initiatives to enhance the Access Coordinator role's effectiveness within the organization.
Developed strong working relationships with colleagues across multiple departments through effective collaboration on shared initiatives or projects impacting patient access operations.
Contributed to a positive work environment by actively engaging with peers during team meetings, sharing best practices, and offering constructive feedback on opportunities for continued growth.
Assisted in the development of access policies and procedures, improving overall operational efficiency.
Provided exceptional customer service to clientele, families of clientele, and fostering positive relationships.
Maintained a comprehensive database of clientele information to facilitate seamless communication between departments.
Played a crucial role in maintaining facility accreditation by ensuring adherence to established guidelines, standards, or protocols as part of the overall clientele access process.
Ensured timely resolution of clientele complaints or concerns related to access issues through diligent investigation and follow-up communication efforts.

Safety Specialist/Global Security, Operations Center Operator

Workday

07.2019 - Current

GSOC Duties are as follows: Communicating information concerning personnel policy and procedures, safety hazards and equipment to leadership. Monitored daily personnel schedules for shifts. Recorded incident reports with detailed accounts of occurrences. Investigated incidents and wrote reports. Monitored property and investigated areas of suspicion.
Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans. Monitored video surveillance feed and system alerts for suspicious activity. Maintained high standards of excellence for security programs, strategies and plans while working in busy, high-risk settings.
Supported audit procedures to check all procedures, processes and work standards. Checked credentials and identifying paperwork for all incoming employees and visitors. Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises. Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices. Updated shift logs and produced daily reports to document security activities and specific incidents. Wrote reports outlining safety issues and potential correction options.
Safety Specialist Duties are as follows: Collaborated with internal partners and customers to determine user needs and deliver technical protocols to correct. Escorted inspectors and answered questions about facility operations. Gathered information, prepared reports, and drafted correspondence related to cases.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority. Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Patrolled and monitored premises in company vehicle, on bicycle and by foot. Checked and verified photo identification prior to granting facility access.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors. Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences. Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints. Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building. Reported suspicious activities and persons to law enforcement. Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds. Reported irregularities such as fire and safety hazards to maintenance.

Safety Specialist

Valent

02.2020 - 05.2020

Gathered information, prepared reports, and drafted correspondence related to cases.
Supported audit procedures to check all procedures, processes and work standards.
Wrote reports outlining safety issues and potential correction options.
Escorted inspectors and answered questions about facility operations.
Recognized, documented and advised on removal of hazards.
Inspected worksites, practices and gear for compliance with established safety standards.
Inspected facilities for adherence to fire, hazard and safety guidelines.

Sales Associate

Burlington

06.2019 - 10.2019

Maintaining a safe environment for the customers by hanging up fallen apparel. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites. Answered customer questions regarding sizing, accessories and proper care for merchandise. Engaged with customers to effectively build rapport and lasting relationships. Prepared merchandise for sales floor by pricing or tagging.
Solved customer challenges by offering relevant products and services. Increased sales by offering advice on purchases and promoting additional products. Maintained customer satisfaction with quick and professional handling of product returns. Processed product returns and assisted customers with other selections. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Summary

Overview

Work History

Access Coordinator

Safety Specialist/Global Security, Operations Center Operator

Safety Specialist

Sales Associate

Education

High School Diploma -

Skills

Timeline

Work Availability

Software

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