Marisa Masso
Washington Crossing,PA
Summary
Professional with proven track record in managing front desk operations and enhancing client experiences. Skilled in administrative tasks, customer service, and communication, ensuring smooth daily functions. Strong focus on team collaboration and adapting to changing needs, reliably supporting colleagues and achieving results. Known for organizational abilities, problem-solving skills, and positive attitude.
Overview
5
5
years of professional experience
Work History
Front Desk Coordinator
Somenek + Pittman MD
04.2023 - 12.2023
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Scheduled appointments in computer system.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
Lead Practice Concierge
Somenek + Pittman MD
04.2023 - 12.2023
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Trained new concierge staff, ensuring consistent high level of service across team.
- Coordinated transportation arrangements for guests, leading to seamless travel experiences.
- Developed relationships with local businesses to secure discounts and special access for guests.
Cosmetic Sales Associate
Bluemercury
04.2019 - 04.2023
- Educated clients on benefits of products with full consultation and cosmetic application.
- Assisted in daily store recovery and replenishment.
- Determined cosmetic needs based on customer's personal features and preferences.
- Implemented merchandising displays and promotional products to meet marketing standards.
Cosmetic Sales Associate
Bluemercury
03.2022 - 09.2022
- Educated clients on benefits of products with full consultation and cosmetic application.
- Assisted in daily store recovery and replenishment.
- Determined cosmetic needs based on customer's personal features and preferences.
Assistant Manager
La Stalla Market
05.2021 - 08.2022
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
Education
Bachelor of Arts - Studio Arts
University of Vermont
Burlington, VT05.2021
Associate of Arts - Photography
Bucks County Community College
Newtown, PA05.2019
Skills
- Verbal and Written Communication
- Teamwork and Collaboration
- Attention to Detail
- Building Customer Relationships and Loyalty
- Administrative skills
- Visitor check-in skills
Timeline
Front Desk Coordinator
Somenek + Pittman MD
04.2023 - 12.2023
Lead Practice Concierge
Somenek + Pittman MD
04.2023 - 12.2023
Cosmetic Sales Associate
Bluemercury
03.2022 - 09.2022
Assistant Manager
La Stalla Market
05.2021 - 08.2022
Cosmetic Sales Associate
Bluemercury
04.2019 - 04.2023
Associate of Arts - Photography
Bucks County Community College
Bachelor of Arts - Studio Arts
University of Vermont
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