Marisa Maul
Long Beach,WA
Summary
Dynamic leader and problem solver with a proven track record at Down and Dirty Cleaning, adept at managing teams and streamlining operations. Skilled in payment processing and years of experience communicating clients needs and resolving any issue at hand. My professional and personal relationships have benefited me in gaining many community partnerships and knowledge of this counties resources.
Overview
13
13
years of professional experience
Work History
Owner
Down and Dirty Cleaning
03.2014 - Current
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Being the business owner, I hired employees to work under my license and did payroll on a weekly basis.
- Managing the business and creating weekly schedules.
- Communicating with owners about specific requests.
WISe Youth Partner
Willapa Behavioral Health
Long Beach, WA
04.2019 - 11.2021
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Referred families to shelters, legal resources and educational programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Maintained energy and enthusiasm in fast-paced environment.
- Possessed knowledge of recovery process and ability to facilitate recovery using established standardized mental health processes.
- Helped client build social skills and encouraged use of coping strategies.
- Assisted clients in developing empowerment skills and combating stigma through self-advocacy.
- Identified person-cantered strengths , needs, abilities and recovery goals.
- Competent in billing for services performed and noting times/dates/events with peers.
Housing Case Manager
Coastal Community Action Program
Long Beach/ South Bend WA
09.2016 - 02.2019
- Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development.
- Represented Coastal Community Action Program at community and professional organizational meetings.
- Attended numerous community service project-related professional conferences and meetings each month.
- Wrote and negotiated lease contracts also communicated with individuals of all ethnic and cultural backgrounds on a daily basis.
- Served as liaison for city with professional, business and civic groups, community organizations and individuals.
- Received and resolved an average of 100 calls each week regarding complaints and problems.
- Made several appointments daily to assist with the needs of the low income community.
- Managed and maintained a balanced budget of over over $100,000 in grants combined. (Dispersed this money to the highest in need families and verified the recipient.)
- I worked at our local overnight shelter completing intake and always got along well with the guests and also set up appointments.
Reservation Manager/ Customer Service
Pacific Realty Property Management
Long Beach
04.2014 - 10.2015
- Tended to incoming tenants or vacation rental guests.
- Answered phones throughout the day, interacted and helping customers who came into the office.
- Ran background and credit checks.
- Checked readiness and tidiness for vacation rentals before guests arrived to ensure a happy guest.
- I used word excel on a daily basis creating documents or assigning cleaners tasks.
- Handling money and writing receipts for customers.
- Using quickbooks on a daily basis to send out reservations for vacation rentals.
- Running credit/debit cards as a form of payment and record.
- Showing potential long-term rentals to interested customers.
- Creating reservations.
- Being available after hours if needed.
- Responsibility with over 25 keys to different residences.
- Always checking availability and scheduling the week for check ins.
- Fixing technical issues such as WiFi/cable/heaters.
- dealing with difficult customers and using a calm approach and listening to the customer and using problem solving strategies.
Cashier
Sids IGA
Seaview
08.2011 - 04.2014
- Greeted customers promptly.
- Received customer payments.
- Described products and services in detail.
- Processed customer returns.
- Collected and stored coupons.
- Assisted on sales floor as needed to maintain service standards.
- took inventory and stocked shelves.
- helped elderly when needed
- Dealt with difficult customers and had to decide if a customer needed to leave or be cutoff.
- Carefully watched customers for theft.
- processed checks/ W.I.C orders.
Education
No Degree -
Washington State Health Care Authority
High School Diploma -
Ilwaco Middle High School
Ilwaco, WA2013
Skills
- Payment processing
- Multi-tasking ability
- Friendly demeanor
- Good telephone etiquette
- Computer proficiency
- Trusted key holder
- Creative resolution problem solver
- Exceptional communication skills
- Strong client relations
- Quick learnerSeasoned in conflict
- Energetic work attitude
- Large cash/check deposit expert
Timeline
WISe Youth Partner
Willapa Behavioral Health
04.2019 - 11.2021
Housing Case Manager
Coastal Community Action Program
09.2016 - 02.2019
Reservation Manager/ Customer Service
Pacific Realty Property Management
04.2014 - 10.2015
Owner
Down and Dirty Cleaning
03.2014 - Current
Cashier
Sids IGA
08.2011 - 04.2014
No Degree -
Washington State Health Care Authority
High School Diploma -
Ilwaco Middle High School