Summary
Overview
Work History
Education
Skills
Timeline

Marisa McGibbons

San Antonio

Summary

Dedicated and results-driven restaurant shift supervisor with years of experience in managing daily operations, delivering exceptional customer service, and ensuring a high standard of food quality and cleanliness. Skilled in overseeing team performance, handling inventory management, and resolving customer concerns in a timely and professional manner. Known for strong communication skills, problem solving abilities, and a commitment to ensuring smooth and successful restaurant operations during high-volume shifts. Very passionate about fostering customer satisfaction and contributing to the success of the restaurant.

Overview

12
12
years of professional experience

Work History

Shift Supervisor

Romanos's Macaroni Grill
03.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.

Lead Teacher

Children's Lighthouse
06.2018 - 01.2021
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Created and developed lesson plans to meet students' academic needs.
  • Worked one-on-one with students and student teachers to increase overall classroom success.

Childcare Provider

Children's Lighthouse
12.2016 - 06.2018
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Developed age-appropriate activities and crafts to engage children.
  • Worked with children to develop good cognitive, physical and language skills.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Enhanced team communication and efficiency, conducting regular staff meetings and training sessions.
  • Developed lessons and activities to promote children's physical and emotional development.

Special Needs Caregiver

Respite Care of San Antonio
02.2014 - 11.2016
  • Provided emotional support to enhance well-being and coping skills.
  • Worked with individuals with special needs to increase social skills and independence.
  • Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
  • Provided assistance to individuals with disabilities by helping with activities of daily living.
  • Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
  • Offered respite care for families to support well-being and prevent burnout.
  • Recorded status and duties completed in logbooks for management.

Cashier Team Lead

Laguna Madre/Bill Millers
03.2014 - 08.2016
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Trained team members on cash register operation and cash handling.

Children's Party Host

Funtastic Playland
07.2013 - 02.2014
  • Decorated and set tables in accordance with party themes and age groups.
  • Prepared and served food and drinks to guests, meeting hygiene and safety standards.
  • Planned parties according to customer specifications.
  • Educated guests on rules and policies to deliver safe, enjoyable experiences.
  • Organized various themed parties, with coordinated decorations, menus and activities.

Cashier

Wendy's
07.2012 - 07.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Judson Highschool, Universal City, TX
06-2012

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Inventory control and record keeping
  • Training and mentoring
  • Policy enforcement
  • Sales monitoring

Timeline

Shift Supervisor - Romanos's Macaroni Grill
03.2021 - Current
Lead Teacher - Children's Lighthouse
06.2018 - 01.2021
Childcare Provider - Children's Lighthouse
12.2016 - 06.2018
Cashier Team Lead - Laguna Madre/Bill Millers
03.2014 - 08.2016
Special Needs Caregiver - Respite Care of San Antonio
02.2014 - 11.2016
Children's Party Host - Funtastic Playland
07.2013 - 02.2014
Cashier - Wendy's
07.2012 - 07.2013
Judson Highschool - High School Diploma,
Marisa McGibbons