Marisa McKenna
Aston,PA
Summary
Strong leader and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
BDC Service Representative
Concordville Subaru
03.2024 - Current
- Worked effectively in fast-paced environments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Assisted in training new Service BDC Representatives, sharing best practices for effective communication and problem-solving skills.
- Handled inbound and outbound calls at high volume efficiently.
- Experience with Reynolds and Reynolds.
- Processed and handled fleet contracts.
- Writing Repair Orders for the detail department as well as assisting service advisors with check outs and closing.
Server/Restaurant Floor Manager
Grace's Of Honea Path
10.2023 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Sales Manager/Project Estimator
Rescue Team Solutions
10.2020 - 09.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Shift Supervisor
Starbucks
08.2018 - 03.2020
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Nurse Assistant
Malvern Rehabilitation Facility
12.2016 - 07.2018
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Followed directions of licensed nurses to administer medications and treatments.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
GED -
Sun Valley High School
Aston, PA12.2013
Skills
- Process Monitoring
- Workflow Coordination
- Regulatory Compliance
- Transactions and Cash Handling
- Exceptional customer service
- Safe Food Handling
- Task Delegation
- Administration and Reporting
- Training and Development
- Staff Management
Timeline
BDC Service Representative
Concordville Subaru
03.2024 - Current
Server/Restaurant Floor Manager
Grace's Of Honea Path
10.2023 - 01.2024
Sales Manager/Project Estimator
Rescue Team Solutions
10.2020 - 09.2023
Shift Supervisor
Starbucks
08.2018 - 03.2020
Nurse Assistant
Malvern Rehabilitation Facility
12.2016 - 07.2018
GED -
Sun Valley High School
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