MARISA MENDEZ
ABILENE,TX
Summary
Reliable Technician with undeniable troubleshooting, customer service and analytics skills coupled with more than 5 years of experience. Bilingual and effective in meeting safety compliance. Seeking new position with a medical setting.
Experienced with patient care and clinical procedures in fast-paced healthcare setting. Utilizes clinical and administrative skills to enhance efficiency and patient satisfaction. Knowledge of effective patient communication and meticulous record-keeping.
Overview
14
14
years of professional experience
Work History
Certified Medical Assistant
Hendrick Health System
Abilene, TX
07.2021 - Current
- Administered patient care and support, ensuring comfort and safety during medical procedures.
- Assisted healthcare providers with examinations, documenting patient histories and vital signs accurately.
- Coordinated scheduling of appointments, optimizing clinic workflow and enhancing patient experience.
- Managed electronic health records, ensuring data accuracy and compliance with regulatory standards.
Front Desk Customer Service Representative
Ingram Cleaners
Abilene, TX
05.2020 - 07.2021
- Managed front desk operations, ensuring efficient customer check-in and check-out processes.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Coordinated appointment scheduling and follow-ups to optimize service efficiency.
- Trained new staff on front desk procedures and customer interaction protocols.
Receptionist
Abilene Diagnostic Clinic
02.2020 - 04.2020
- Greeting patients, checking them in for their appointment, verifying insurance, taking payments if needed, making end of day deposit.
Processing Tech
CSL Behring
Abilene, TX
05.2017 - 02.2019
- Responsible for the accurate and timely sampling, testing, shipping and storage of plasma collected from donors. Cross trained as a donor support technician where I was responsible for preparing the donor, donor area and equipment for the pheresis process. Cross trained as a reception technician where I was responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. I was put on the quality team and met with quality management to ensure compliance with all relevant regulatory standards to ensure center is inspection ready at all times.
Clinic Support Staff
Community Eye Clinic
Ft. Worth, TX
05.2016 - 08.2016
- Responsible for answering multi-phone line, scheduling appointments, assisted patients with frames; lens type and styling, referred patients to colleague's optometrist office for contact fittings, taking frame and facial measurements to insure proper fit and positioning, arranging and maintaining shop displays.
Live-In Caregiver
Day Break Community Services
Abilene, TX
07.2012 - 04.2016
- Responsible for administering all doses of medication per individual, Taking individuals out for community integration, light house keeping and meal preparation in a live-in home environment with four individuals.
Education
High School Diploma -
The Master's Independent School District
Tye01-2010
Skills
- Time management skills
- Conflict and dispute resolution
- Excellent communication
- Training and development
- Safety measures
- Positive learning process
- Bilingual in spanish
- Supply replenishment
- Quick learner
- Computer proficient
- Product ordering
Timeline
Certified Medical Assistant
Hendrick Health System
07.2021 - Current
Front Desk Customer Service Representative
Ingram Cleaners
05.2020 - 07.2021
Receptionist
Abilene Diagnostic Clinic
02.2020 - 04.2020
Processing Tech
CSL Behring
05.2017 - 02.2019
Clinic Support Staff
Community Eye Clinic
05.2016 - 08.2016
Live-In Caregiver
Day Break Community Services
07.2012 - 04.2016
High School Diploma -
The Master's Independent School District