Marisa Mendoza
Chino Hills,CA
Summary
Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Lighthouse Cafe
California State University Channel Islands
Camarillo, CA
08.2021 - 05.2022
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
Camp Counselor
Camp Bow Wow
Anaheim, CA
04.2021 - 08.2021
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Coordinated schedules to optimize care for multiple pets and team members each day.
- Supported optimal animal health and comfort with frequent bedding changes.
- Helped treat animal skin and eyes with ointments and other medications.
- Managed facility laundry, cleaning and restocking.
- Monitored animals for behavioral problems and signs of health issues.
- Followed pet care instructions for dietary needs and medication regimens.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
Banquet Server
Via Verde Country Club
San Dimas, CA
08.2019 - 04.2021
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Prepared serving and appetizer trays and set tables at diverse events.
- Monitored dietary restrictions and served guests with special needs.
Sales Associate
Lovisa
Ontario, CA
07.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
Banquet Server
American Golf
Diamond Bar, CA
05.2019 - 12.2019
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
Associate
Yogurtland
Chino Hills, CA
01.2019 - 05.2019
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Shift Leader
Smashburger
Chino Hills, CA
08.2017 - 01.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Sales Associate
Fashion Q
Chino, CA
10.2016 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Bachelor of Science - Biology
California State University - Channel Islands
Camarillo, CA05.2022
Skills
- Verbal and Written Communication
- Safety Protocols
- Dog Behavior
- Animal Grooming
- Animal Observations
- Valid Driver's License
Timeline
Lighthouse Cafe
California State University Channel Islands
08.2021 - 05.2022
Camp Counselor
Camp Bow Wow
04.2021 - 08.2021
Banquet Server
Via Verde Country Club
08.2019 - 04.2021
Sales Associate
Lovisa
07.2019 - 12.2019
Banquet Server
American Golf
05.2019 - 12.2019
Associate
Yogurtland
01.2019 - 05.2019
Shift Leader
Smashburger
08.2017 - 01.2019
Sales Associate
Fashion Q
10.2016 - 01.2017
Bachelor of Science - Biology
California State University - Channel Islands
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