Marisa Merritt
Pittsburgh
Summary
Accomplished sales consultant boasting over a decade of experience in sales and customer service. A proficient problem solver, adept at employing deep analytical skills to recommend optimal solutions for businesses. Demonstrates meticulous attention to detail with a track record of nurturing profitable client relationships and implementing superior processes and procedures. Continuously adjusts to and learns from new technology.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Blogger
Self Employed Writer
11.2023 - Current
- Designed website www.supplementsallythcbd.com using WordPress and Canva for visuals.
- Optimize new and existing content by adding meta descriptions, titles, images.
- Update WordPress regularly to ensure optimal security levels are maintained.
- Implement SEO best practices across all pages of the website using WordPress plugins like Yoast SEO Utilize SEMrush for keyword research to create optimized articles for search engines.
- Write informational articles about different natural herbs using AI Tools - Jasper AI, Chat GPT 4, and Microsoft Copilot to help create ad copy for product promotion.
- Collaborate with brands as affiliate marketer, by creating marketing content and product promotion articles.
- Analyze data with Google Site Kit and Search Console to develop best strategies to attract and engage readers.
Consultant
Verizon
Pittsburgh
02.2015 - Current
- Success in delivering technology (Saas-VOIP, routers, analog lines, fiber optic, cyber security software, cloud services, etc) that address business challenges and improve efficiency
- Strategically manage C-level relationships across various industries throughout pre-sale quote negotiations, post sales, technical issues, and additional inquiries
- Educate customers on product features, functionality, and value to exceed monthly product metrics over 100%
- Collaborate with internal teams (dispatch, repair, engineering, triage, etc.), troubleshoot, and provide real time support to analyze and solve service issues
- Increase revenue by consistently meeting or exceeding daily quota over 100% through retention, reinforcing contractual agreements, upgrading existing services, and adding new services.
Account Executive
ADP
Pittsburgh
11.2012 - 02.2015
- Managed an extensive portfolio > 150 clients of business clients
- Ensured positive customer experiences by proactively nurturing and growing customer relationships using salesforce
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity
- Analyzed risks and worked with A-plus carriers and underwriters to get policies written
- Successfully closed several policies over $20,000 and attained 100% of Plan for F'13 and F'14
- Actively cross-referred health and benefits to businesses to maximize sales.
Education
M.S - Health Administration
Robert Morris University
B.A - Communications/Advertising
Robert Morris University
Skills
- Sales - New Acquisition and Retention
- Wordpress
- Technical Support - Real Time
- Account Management
- Contract Negotiations/Renewals
- Keyword Research
- SEO strategy
- Data Analysis-SQL
- Excel - Spreadsheets, Pivoting Tables etc
Certification
- Coursera - Foundations of Cyber Security
- Coursera - Play it Safe: Manage Security Risks
- Google - Foundations: Data, Data, Everywhere
- META - Introduction to Social Media
- SMART goals, identifying KPIs, and defining target audience
- Google- Foundations of Digital Marketing, and E-Commerce
- Digital marketing, marketing funnels, UX Framework, Customer Persona
- CoRise - SQL Crash Course for beginners
- Analyzed expansion of AirBnB in Sydney
- CoRise - SQL Intermediate Course
- Filtered data for skilled courses to determine metrics such as attendance, teacher/student ratio, NPS, etc.
Websites
Timeline
Blogger
Self Employed Writer
11.2023 - Current
Consultant
Verizon
02.2015 - Current
Account Executive
ADP
11.2012 - 02.2015
M.S - Health Administration
Robert Morris University
B.A - Communications/Advertising
Robert Morris University
- Coursera - Foundations of Cyber Security
- Coursera - Play it Safe: Manage Security Risks
- Google - Foundations: Data, Data, Everywhere
- META - Introduction to Social Media
- SMART goals, identifying KPIs, and defining target audience
- Google- Foundations of Digital Marketing, and E-Commerce
- Digital marketing, marketing funnels, UX Framework, Customer Persona
- CoRise - SQL Crash Course for beginners
- Analyzed expansion of AirBnB in Sydney
- CoRise - SQL Intermediate Course
- Filtered data for skilled courses to determine metrics such as attendance, teacher/student ratio, NPS, etc.
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