Marisa Moffett
Lake Jackson,TX
Summary
Skilled CPS Specialist focused on maximizing Case Management success through effective use of communication, resource utilization and investigative abilities. Top-notch communicator with excellent time management, administrative and customer service skills. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
28
28
years of professional experience
Work History
CVS Specialist
Child Protective Services
10.2017 - Current
- Attended court proceedings, submitted documents and offered testimony.
- Maintained case records and legal documentation.
- Responded to claims of abuse, neglect or safety concerns.
- Developed plans to strengthen family units.
- Visited homes, inspected surroundings and interviewed family members.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Completed home welfare checks to align with state and program guidelines.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Organized activities for birth parents and in-home support counselors.
- Increased youth participation in pro-social activities by 75% through collaboration with therapist assistants and community resources.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to develop and implement creative solutions to complex problems
- Proven ability to learn quickly and adapt to new situations
- Gained strong leadership skills by managing projects from start to finish
- Strengthened communication skills through regular interactions with others
- Gained extensive knowledge in data entry, analysis and reporting
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Demonstrated creativity and resourcefulness through development of innovative solutions
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Demonstrated leadership skills in managing projects from concept to completion
- Worked well in team settings, providing support and guidance
- Skilled at working independently and collaboratively in team environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed strong communication and organizational skills through working on group projects
- Organized and detail-oriented with strong work ethic
- Demonstrated strong organizational and time management skills while managing multiple projects
- Paid attention to detail while completing assignments
- Identified issues, analyzed information and provided solutions to problems
- Delivered services to customer locations within specific timeframes
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Proved successful working within tight deadlines and fast-paced environment
- Adaptable and proficient in learning new concepts quickly and efficiently
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Provided professional services and support in dynamic work environment
- Developed and maintained courteous and effective working relationships
- Worked flexible hours across night, weekend and holiday shifts
- Demonstrated creativity and resourcefulness through development of innovative solutions
- Managed time efficiently in order to complete all tasks within deadlines
- Resolved problems, improved operations and provided exceptional service
- Learned and adapted quickly to new technology and software applications
- Applied effective time management techniques to meet tight deadlines
Domestic Violence Shelter Worker
Women's Center Of Brazoria County
01.2014 - 03.2017
- Consulted and advised on methods for screening and intervening in domestic violence situations.
- Coordinated advocacy services with other services internally, at hospital and in community.
- Managed group advocacy services for patients and community members to increase knowledge about domestic violence through use of supportive psycho-education in group-based modality.
- Interviewed clients and family members to obtain key information for case planning and management.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Secured housing, medical care and employment for clients by collaborating with various community agencies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Cultivated interpersonal skills by building positive relationships with others
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Adaptable and proficient in learning new concepts quickly and efficiently
- Learned and adapted quickly to new technology and software applications
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Exercised leadership capabilities by successfully motivating and inspiring others
- Managed time efficiently in order to complete all tasks within deadlines
- Organized and detail-oriented with strong work ethic
- Worked effectively in fast-paced environments
- Worked well in team setting, providing support and guidance
- Worked flexible hours across night, weekend and holiday shifts
- Developed strong communication and organizational skills through working on group projects
- Developed and maintained courteous and effective working relationships
- Self-motivated, with strong sense of personal responsibility
- Resolved problems, improved operations and provided exceptional service
- Self-motivated, with strong sense of personal responsibility
- Demonstrated strong organizational and time management skills while managing multiple projects
- Identified issues, analyzed information and provided solutions to problems
- Strengthened communication skills through regular interactions with others
- Excellent communication skills, both verbal and written
- Proven ability to develop and implement creative solutions to complex problems
- Proved successful working within tight deadlines and fast-paced environment
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Paid attention to detail while completing assignments
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Passionate about learning and committed to continual improvement
- Skilled at working independently and collaboratively in team environment
- Organized and detail-oriented with strong work ethic
Sergeant of Corrections
Texas Department Of Criminal Justice
09.2009 - 11.2013
- Supervised 64 employees and performance of tasks and managed 1500 offenders.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
- Coordinated responses to emergency situations arising in different prison locations.
- Completed daily work report sheets and delegated tasks to employees.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Handled inmate counts and searches for missing inmates.
- Supervised dining hall, outdoor recreation area, vocational shop and inmate housing unit.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Coordinate and oversee Safety and Security of overall unit.
- CCTV operative of Security around and inside Correctional units
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled inmate counts and searches for missing inmates
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge
Officer of Corrections
Texas Department Of Criminal Justice
09.2001 - 05.2009
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Routinely counted inmates and in response to potential security breaches.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Oversaw and maintained custody of 300 inmates in maximum security.
- Authored incident reports for management on violations and discrepancies.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
- Arranged library visits, work assignments, family visits and counseling appointments for prisoners.
- Examined incoming and outgoing mail to detect contraband.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Patrolled 2400-square foot facility and work areas to complete headcounts of inmates.
- Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
- Led inmate work crews completing maintenance, construction, farming and operations activities.
- Strengthened emergency response protocols by conducting emergency scenarios and quarterly emergency drills and assessing results.
- Mitigated risks and emergency response delays by monitoring weapon inventory controls.
- Automated document flow by ensuring log books and medical files were maintained with 100% accuracy.
- Executed on-time and under-budget project management on customer service issues for senior leadership.
- Delivered on time and under-budget project management to resolve customer service issues for senior management.
- Proven ability to learn quickly and adapt to new situations
- Managed time efficiently in order to complete all tasks within deadlines
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Proved successful working within tight deadlines and a fast-paced environment
- Organized and detail-oriented with a strong work ethic
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Paid attention to detail while completing assignments
- Provided professional services and support in a dynamic work environment
- Gained strong leadership skills by managing projects from start to finish
- Applied effective time management techniques to meet tight deadlines
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Self-motivated, with a strong sense of personal responsibility
- Delivered services to customer locations within specific timeframes
- Learned and adapted quickly to new technology and software applications
- Worked flexible hours across night, weekend and holiday shifts
- Worked well in a team setting, providing support and guidance
- Demonstrated strong organizational and time management skills while managing multiple projects
Line
Bo's BBQ
01.1998 - 08.2001
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Grilled meats and seafood to customer specifications.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Handled portion control activities according to specified instructions provided by chef.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Developed process that reduced waste and improved supply turnover.
- Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
Cashier
McDonald's Restaurant
11.1995 - 05.2023
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Built relationships with customers to encourage repeat business.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Identified and resolved discrepancies and errors in customer accounts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Associate of Science - Human Sciences
Brazosport College
Lake Jackson, TX05.2016
High School Diploma -
Angleton High School
Angleton, TX05.1997
Skills
- Documenting Sessions
- Loyalty Building
- Overseeing Security Details
- Social Justice
- Quality Standards
- Government Regulations
- Set Organizational Policies
- Operational Enhancement
- Record Releases
- Records Transfers
- Quality Assessments
- Corrective Actions
- Special Assignments
- Management Collaboration
- Community Advocacy
- Legal Case Management
- Train Employees
- Communication
- Investigations
- Court proceedings
- Child abuse expertise
- Service plans
- Safety assessments
- Family support
- Documentation skills
- Neglect claims
- Family services
- Client needs assessment
- File management
- Community Resources
- Microsoft Office Suite
- Behavior mirroring
- Excellent Communication
- Cultural Awareness
- Data Entry
- Investigations management
- Active Listening
- Attention to Detail
- Teamwork and Collaboration
Reading, Travel, and Spending time with my family.
I love all types of book and authors. I enjoy traveling abroad and going to see my family in other states. I appreciate any time that get to spend with my family. We enjoy movies, going out to eat, and going to see the Astros play.
Timeline
CVS Specialist
Child Protective Services
10.2017 - Current
Domestic Violence Shelter Worker
Women's Center Of Brazoria County
01.2014 - 03.2017
Sergeant of Corrections
Texas Department Of Criminal Justice
09.2009 - 11.2013
Officer of Corrections
Texas Department Of Criminal Justice
09.2001 - 05.2009
Line
Bo's BBQ
01.1998 - 08.2001
Cashier
McDonald's Restaurant
11.1995 - 05.2023
Associate of Science - Human Sciences
Brazosport College
High School Diploma -
Angleton High School
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