Marisa Montoya
Albuquerque
Summary
Dynamic Case Manager with proven expertise at TenderLove Community Center in client assessment and advocacy. Skilled in developing effective service plans and coordinating resources, I excel in crisis intervention and progress monitoring. Committed to enhancing client outcomes through compassionate support and strategic resource navigation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Manager /Resident Supervisor
TenderLove Community Center
02.2025 - Current
- Assessed client needs to develop effective service plans.
- Coordinated referrals to appropriate community resources and support services.
- Monitored client progress through regular follow-ups and evaluations.
- Documented case notes accurately in compliance with organizational standards.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Assistant Manager
Dollar Tree
05.2024 - 01.2025
- Supported daily operations by managing inventory levels and ensuring product availability.
- Assisted in training new team members on company policies and operational procedures.
- Streamlined checkout processes to enhance customer experience and reduce wait times.
- Monitored store presentation standards, maintaining cleanliness and organization throughout the sales floor.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Manager
Dollar Tree
11.2021 - 05.2022
- Collaborated with management to implement promotional displays, driving sales initiatives effectively.
- Analyzed sales data to identify trends, contributing insights for inventory replenishment decisions.
- Coordinated communication between departments to ensure alignment on store goals and objectives.
- Developed employee schedules that optimized labor efficiency while meeting operational needs.
- Oversaw daily operations to maintain store cleanliness and organization.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
School On Wheels
Albuquerque, NM05-2016
Skills
- Client assessment
- Service plan development
- Resource coordination
- Progress monitoring
- Client advocacy
- Case documentation
- Crisis intervention
Certification
- Community Health Worker Training - 5 months
Timeline
Case Manager /Resident Supervisor
TenderLove Community Center
02.2025 - Current
Assistant Manager
Dollar Tree
05.2024 - 01.2025
Assistant Manager
Dollar Tree
11.2021 - 05.2022
High School Diploma -
School On Wheels