Marisa Morell
Gloversville
Summary
Personable and organized with natural ability to build strong relationships and maintain a positive work environment. Understanding of HR principles, combined with skills in recruitment, learning and development, and employee relations. Committed to enhancing team dynamics and fostering a productive workplace.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Coordinator
Ellis Medicine Family Medicine Residency Program
02.2024 - Current
- Administrative support for onboarding and orientation.
- Maintain detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Facilitate regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Assist in recruitment efforts and marketing projects.
- Track training compliance and maintain personnel and academic records.
- Coordinate didactic/lecture schedules.
- Monitor performance metrics closely to evaluate areas requiring intervention or adjustment.
Community Services Program Manager & Program Coordinator
Fulmont Community Action Agency, Inc.
02.2021 - 02.2024
- Managed four outreach centers, seven staff members, and eleven-plus programs that provide services to 5,000 families annually.
- Performance management, developed and analyzed KPIs, completed staff evaluations, coaching, and development.
- Submitted grants to secure funding, completed purchase orders, tracked program spending, and completed state reports and refunding packages.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Optimized resource allocation, effectively balancing priorities and managing competing demands..
Receptionist
Dudick Chiropractic
09.2020 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Foster Parent Recruiter & Trainer
Holston United Methodist Home for Children
03.2019 - 03.2020
- Enhanced the well-being of foster children by providing a safe, nurturing environment and addressing emotional, social, and educational needs.
- Collaborated with subject matter experts to deliver accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Boosted training session effectiveness with integration of multimedia tools.
- Contributed to the safety of foster children by conducting thorough background checks on potential caregivers.
- Operated and maintained applicant tracking and candidate management systems.
- Organized and attended community and networking events, increasing visibility and candidate pipeline.
Community Services Specialist
UETHDA
05.2018 - 03.2019
- Assisted clients with obtaining housing, employment, and support resources.
- Conducted needs assessments to identify gaps in service provision and address pressing community issues.
- Maintained accurate records of client interactions, ensuring compliance with confidentiality guidelines and organizational protocols.
- Helped clients navigate social services system and access needed resources.
- Kept case files updated, accurate and aligned with requirements.
Foster Parent Recruiter & Homefinder
Northern Rivers
02.2017 - 03.2018
- Followed state certification regulations and delivered foster parent training.
- Conducted phone interviews to assess applicants' relevant knowledge, skills, experience and aptitudes.
- Operated and maintained applicant tracking and candidate management systems.
- Enhanced the quality of foster care by conducting comprehensive home studies and assessments.
- Ensured compliance with state regulations by meticulously reviewing foster parent applications and documentation.
Call Center Representative I & II
OCFS Human Services Call Center
04.2014 - 02.2017
- Provided exceptional customer service, completed new hire interviews, trained employees, supervised representatives, completed quality reviews, staff evaluations, and administrative tasks.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
Education
Master of Science - Organizational Leadership
Southern New Hampshire University
05.2024
Bachelor of Science - Community & Human Services
SUNY Empire State College
01.2015
Skills
- Program management
- Office administration
- Proactive mindset
- Strategic planning
- Report generation
- Human resources
- Training coordination
- Attention to detail
- Dependability and cooperation
- Personnel management
- Data verification
- Performance management
Certification
- aPHR; HRCI; Exam is scheduled in February 2025
Timeline
Program Coordinator
Ellis Medicine Family Medicine Residency Program
02.2024 - Current
Community Services Program Manager & Program Coordinator
Fulmont Community Action Agency, Inc.
02.2021 - 02.2024
Receptionist
Dudick Chiropractic
09.2020 - 02.2021
Foster Parent Recruiter & Trainer
Holston United Methodist Home for Children
03.2019 - 03.2020
Community Services Specialist
UETHDA
05.2018 - 03.2019
Foster Parent Recruiter & Homefinder
Northern Rivers
02.2017 - 03.2018
Call Center Representative I & II
OCFS Human Services Call Center
04.2014 - 02.2017
- aPHR; HRCI; Exam is scheduled in February 2025
Master of Science - Organizational Leadership
Southern New Hampshire University
Bachelor of Science - Community & Human Services
SUNY Empire State College
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