- Passionate about balancing physical health with mental and emotional wellness
- Watching Movies and TV Shows
- I enjoy helping others and giving back to the community
- Playing Sports
- Running
- Road Trips
Marisa Moy
Framingham,MA
Summary
Dedicated, hard-working professional, highly motivated to launch my Healthcare career. My solid work history, reputation as a team player, and very compassionate for helping others. Professional with strong background in frontline service, prepared to excel in dynamic environments. Recognized for consistently achieving high customer satisfaction and resolving issues efficiently. Prioritizes teamwork and adaptability, ensuring seamless operations and customer satisfaction. Highly skilled in communication and conflict resolution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Frontline Ambulatory Clinic Supervisor
Boston Children's Hospital
04.2025 - Current
- Managed patient intake processes, ensuring accurate data entry and efficient service delivery.
- Coordinated communication between departments to streamline patient flow and improve operational efficiency.
- Developed strategies to enhance patient experience, resulting in positive feedback from families.
- Monitored and resolved patient inquiries, maintaining high levels of satisfaction and care continuity.
- Led team meetings to discuss process enhancements and share best practices among front-line staff.
- Coordinated closely with supervisors to address operational challenges proactively, leading to improved overall performance.
- Provided excellent patient care, leading to high satisfaction ratings from clients on surveys.
- Handled high-pressure situations calmly, resulting in efficient resolution of customer issues.
- Performed daily opening/closing duties diligently, ensuring that the workplace was always ready for operation at the start or end of each business day.
- Promoted a positive atmosphere to boost customer loyalty by consistently providing friendly assistance.
- Enhanced team efficiency by maintaining a clean and organized work environment.
- Collaborated effectively with team members to meet deadlines and achieve shared objectives.
- Trained new employees on company policies, procedures, and best practices, fostering a supportive learning environment for their development.
- Prior authorization approval
- Manage admin in all different sites
- Help providers and staff with daily tasks
- Run the Daily Huddle when needed
- Cover pools and messages
- Epic
Patient Experience Representative II
Boston Children’s Hospital
06.2023 - 04.2025
- Responsibilities include checking patients in and out from appointments, working with providers on letters, referrals, clinic notes, and whatever else they need help with, picking up phonelines and helping patients, training in coming new employees, Botox (getting prior authorizations and making sure we have the Botox on hand the day of procedure), and always being the helping hand for others.
Administrative Assistant / Community Service Associate
New Horizons
03.2021 - 06.2023
- Responsibilities include assisting in residential help, organizing, monitoring, and updating health files and records, replenish inventory, purchasing inventory, manages data, and using information management systems.
Customer Service Sales Representative
Big Lot
05.2020 - 03.2021
- Responsibilities include customer service, cashier, organizing, helping customers, and replenishing inventory. The go to person for customers and fellow employees for questions and concerns. I make sure, that the store is clean which means wiping surfaces and things people touch with disinfectant solution. I have been COVID-19 trained to keep the customers and employees safe while shopping at our store.
Education
Master of Science - Public Health
University of Bridgeport
Bridgeport, CT05-2025
Bachelor of Science - Healthcare Information Management
Southern New Hampshire University
Hooksett, NH05.2023
High School Diploma -
Framingham High School
Framingham, MA05.2018
Skills
- Attentive – orientated
- Active Learner
- Resourceful
- Communication skills
- Hard worker
- Patient advocacy and support
- Patient Safety
- Time management
- Organization
- Prior Authorizations
- Project Mosaic
- Appointment scheduling
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Dependable and responsible
- Multitasking
- Critical thinking
- Computer skills
Certification
- Dementia Certified
- First Aid, CPR & AED
Interests
Timeline
Frontline Ambulatory Clinic Supervisor
Boston Children's Hospital
04.2025 - Current
Patient Experience Representative II
Boston Children’s Hospital
06.2023 - 04.2025
Administrative Assistant / Community Service Associate
New Horizons
03.2021 - 06.2023
Customer Service Sales Representative
Big Lot
05.2020 - 03.2021
Master of Science - Public Health
University of Bridgeport
Bachelor of Science - Healthcare Information Management
Southern New Hampshire University
High School Diploma -
Framingham High School
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