Marisa Napolitano
Glenshaw,PA
Summary
Dedicated professional with a strong background in customer service. Known for empathy, active listening, and conflict resolution skills, ensuring clients feel valued and satisfied.
Overview
6
6
years of professional experience
Work History
Pool Server
Wildwood Golf & Country Club
Pittsburgh, Pennsylvania
05.2020 - Current
- Provided exceptional customer service to members and guests at the pool area.
- Assisted in setting up and maintaining poolside dining areas for optimal guest experience.
- Monitored inventory levels of supplies and communicated needs to management effectively.
- Resolved guest complaints to maintain complete customer satisfaction.
Private Nanny
Huffman Family
Pittsburgh, Pennsylvania
05.2023 - 08.2023
- Ensured a safe environment by monitoring children's play areas closely.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
Education
High School Diploma -
North Hills High School
Pittsburgh, PA05-2022
Some College (No Degree) - Social Work
Slippery Rock University of Pennsylvania
Slippery Rock, PASkills
- Reliability
- Professionalism
- Conflict resolution
- Active listening
- Empathy
Affiliations
Alpha Omicron Pi (2022-Present)
Timeline
Private Nanny
Huffman Family
05.2023 - 08.2023
Pool Server
Wildwood Golf & Country Club
05.2020 - Current
High School Diploma -
North Hills High School
Some College (No Degree) - Social Work
Slippery Rock University of Pennsylvania