Marisa Neves
Gloucester,MA
Summary
Self-motivated, well-organized professional highly experienced in guest services balancing guest and business needs. Good multitasking, planning, and communication skills. Outgoing when greeting and communicating with others to maintain a positive atmosphere. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Experienced in fast-paced environments and adaptable to last-minute changes.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Manchester Athletic Club
Manchester-by-the-Sea, MA
12.2022 - 07.2024
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Server
Blue Marlin Grille
Essex, MA
09.2021 - 06.2024
- Ensured that each guest was served courteously, quickly, and efficiently.
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
Server
The Cupboard of Gloucester
Gloucester, MA
07.2015 - 09.2023
- Upheld high standards of sanitation in accordance with health department regulations.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
Server
C.k. Pearl
Essex, MA
06.2021 - 09.2022
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Restaurant Hostess
Tonno
Gloucester, MA
07.2019 - 07.2020
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Greeted customers and escorted them to their tables.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Coordinated dining room staff workflow to foster prompt and courteous service.
Education
High School Diploma -
Gloucester High School
Gloucester, MA05-2020
Some College (No Degree) - Environmental Science
Southern New Hampshire University
Hooksett, NHSkills
- Office Administration
- Researching skills
- Customer assistance and interaction
- Appointment Scheduling
- Verbal and written communication
- File Organization
Timeline
Front Desk Receptionist
Manchester Athletic Club
12.2022 - 07.2024
Server
Blue Marlin Grille
09.2021 - 06.2024
Server
C.k. Pearl
06.2021 - 09.2022
Restaurant Hostess
Tonno
07.2019 - 07.2020
Server
The Cupboard of Gloucester
07.2015 - 09.2023
High School Diploma -
Gloucester High School
Some College (No Degree) - Environmental Science
Southern New Hampshire University