Marisa Nichols
Lake Orion,MI
Summary
Looking for a permanent career change into customer service that is a better fit. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
11
11
years of professional experience
Work History
Controls Electrician
Intec Automated Controls
Sterling Heights, MI
11.2018 - Current
- Panel Wiring/Building
- Reading electrical drawings and layouts
- Travel for field work when necessary (local and within US)
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
- Improved electrical system safety by conducting thorough inspections and identifying potential hazards.
- Performed routine and complex maintenance and repairs on various electrical equipment.
- Coordinated with other tradespeople seamlessly during large-scale installations or renovations to ensure smooth project progressions.
- Knowledge in Aerospace and Automotive
- OSHA 30 certified
- Build lasting customer relationships within other businesses and show company skills to ensure more work in the future.
Electrician
Hirotec America
Auburn Hills, MI
01.2017 - 10.2018
- Working in tool build and integration settings
- Hard wiring 24V, 120V, 480V as necessary
- Inspected worksites and installations to verify compliance with state safety codes.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Tested continuity of circuits in electrical wiring, equipment and fixtures using oscilloscopes.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Assisting with the set-up of robot cells and placement of parts
- Increased productivity by effectively managing multiple projects simultaneously while maintaining high-quality workmanship.
- Build lasting customer relationships within other businesses and show company skills to ensure more work in the future.
Electrician
Indigo
Auburn Hills, MI
05.2015 - 08.2016
- Panel Wiring
- Reading electrical drawings, learning common symbols and wire gauges and their load limits
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Increased productivity by effectively managing multiple projects simultaneously while maintaining high-quality workmanship.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Utilized advanced diagnostic tools to pinpoint root causes of electrical failures accurately, minimizing repair timeframes for clients.
Installation Technician
Charter Communications, Spectrum
Davison, MI
08.2016 - 01.2017
- Worked independently to install, maintain and fix television, internet and phone services
- Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
- Consistently met or exceeded performance metrics, showcasing dedication to quality workmanship and professionalism.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Drove a commercial vehicle and used commercial tools and equipment
- Improved system functionality by configuring devices according to customers'' needs and preferences.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
Front Desk Receptionist
Best Western Hotel
Lapeer, MI
07.2013 - 05.2015
- Maintained confidentiality of sensitive data to protect customer and business information.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer problems and complaints.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected room deposits, fees, and payments.
- Trained new team members on company procedures, customer service and issue resolution.
Education
General Studies
Oakland Community College
Auburn Hills, MI06.2022
HIGH SCHOOL DIPLOMA -
LAPEER EAST HIGH SCHOOL
05.2012
Skills
- Quality Assurance
- Attention to Detail
- Windows 10
- Professional telephone demeanor
- Microsoft Outlook
- Reading Comprehension
- Documentation
- Customer Service
References
References available upon request
Timeline
Controls Electrician
Intec Automated Controls
11.2018 - Current
Electrician
Hirotec America
01.2017 - 10.2018
Installation Technician
Charter Communications, Spectrum
08.2016 - 01.2017
Electrician
Indigo
05.2015 - 08.2016
Front Desk Receptionist
Best Western Hotel
07.2013 - 05.2015
General Studies
Oakland Community College
HIGH SCHOOL DIPLOMA -
LAPEER EAST HIGH SCHOOL