Marisa Nichols
Lake Orion,MI
Summary
Looking for a permanent career change into customer service that is a better fit. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
11
11
years of professional experience
Work History
Controls Electrician
Intec Automated Controls
11.2018 - Current
- Panel Wiring/Building
- Reading electrical drawings and layouts
- Travel for field work when necessary (local and within US)
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
- Improved electrical system safety by conducting thorough inspections and identifying potential hazards.
- Performed routine and complex maintenance and repairs on various electrical equipment.
- Coordinated with other tradespeople seamlessly during large-scale installations or renovations to ensure smooth project progressions.
- Knowledge in Aerospace and Automotive
- OSHA 30 certified
- Build lasting customer relationships within other businesses and show company skills to ensure more work in the future.
Electrician
Hirotec America
01.2017 - 10.2018
- Working in tool build and integration settings
- Hard wiring 24V, 120V, 480V as necessary
- Inspected worksites and installations to verify compliance with state safety codes.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Tested continuity of circuits in electrical wiring, equipment and fixtures using oscilloscopes.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Assisting with the set-up of robot cells and placement of parts
- Increased productivity by effectively managing multiple projects simultaneously while maintaining high-quality workmanship.
- Build lasting customer relationships within other businesses and show company skills to ensure more work in the future.
Electrician
Indigo
05.2015 - 08.2016
- Panel Wiring
- Reading electrical drawings, learning common symbols and wire gauges and their load limits
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Increased productivity by effectively managing multiple projects simultaneously while maintaining high-quality workmanship.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Utilized advanced diagnostic tools to pinpoint root causes of electrical failures accurately, minimizing repair timeframes for clients.
Installation Technician
Charter Communications, Spectrum
08.2016 - 01.2017
- Worked independently to install, maintain and fix television, internet and phone services
- Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
- Consistently met or exceeded performance metrics, showcasing dedication to quality workmanship and professionalism.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Drove a commercial vehicle and used commercial tools and equipment
- Improved system functionality by configuring devices according to customers'' needs and preferences.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
Front Desk Receptionist
Best Western Hotel
07.2013 - 05.2015
- Maintained confidentiality of sensitive data to protect customer and business information.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer problems and complaints.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected room deposits, fees, and payments.
- Trained new team members on company procedures, customer service and issue resolution.
Education
General Studies
Oakland Community College
Auburn Hills, MI06.2022
HIGH SCHOOL DIPLOMA -
LAPEER EAST HIGH SCHOOL
05.2012
Skills
- Quality Assurance
- Attention to Detail
- Windows 10
- Professional telephone demeanor
- Microsoft Outlook
- Reading Comprehension
- Documentation
- Customer Service
References
References available upon request
Timeline
Controls Electrician
Intec Automated Controls
11.2018 - Current
Electrician
Hirotec America
01.2017 - 10.2018
Installation Technician
Charter Communications, Spectrum
08.2016 - 01.2017
Electrician
Indigo
05.2015 - 08.2016
Front Desk Receptionist
Best Western Hotel
07.2013 - 05.2015
General Studies
Oakland Community College
HIGH SCHOOL DIPLOMA -
LAPEER EAST HIGH SCHOOL
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