Marisa C Nobrega
Hilton
Summary
Highly motivated Associate with extensive customer service and sales experience. Reliable Medical Support with 10 + years of experience in Mental Health. Expertly assists with office operations and support by gathering patient information in a organized and dependable way. Successful at managing multiple priorities with a positive attitude seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Medication Coordinator
DePaul Community Services
01.2013 - Current
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
International Documentation Specialist
CooperVision
04.2010 - 08.2011
- Collaborated with quality assurance team to comply with regulatory requirements.
- Provided staff training and mentorship in preparing communication content for different delivery services.
- Created information format content and method of distribution Internationally.
- Produced on-time communications in support of new product submissions for regulatory agencies.
- Modeled innovative solutions to respond to organizational needs.
- Worked with internal staff to process documents and sent for closing.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Translated complex technical information into intuitive clear format.
- Transmitted documents, organized revisions and tracked changes.
- Converted documents from one application to another.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
- Manipulated and converted documents to meet needs of individual personnel or projects.
Contract Processor
Credit Union Auto Finance
08.2008 - 11.2009
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared car loan contracts and necessary paperwork needed for operations to maximize productivity.
- Inspected finished contracts for quality and adherence to customer specifications for approval.
- Reviewed incoming car loans and compared to policy and procedures for accuracy and quality.
- Prepared reports and technical documentation of day-to-day production processes.
Distribution Clerk
CooperVision
05.2006 - 09.2007
- Picked orders, scanned products and packed boxes.
- Collaborated with other departments on supply and quality issues.
- Checked shipments against paperwork and signed documents.
- Coordinated storage locations and product movements.
- Updated computer tracking system with latest product movements.
- Tagged and shelved [Type] product using first-in, first-out storage scheme.
- Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites.
- Operated postage meters, mail sealers and labeling machines.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Assistant Teacher
Park Ridge Hospital Child Care
09.2005 - 04.2006
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Worked with teacher and administrators to enforce school policies and procedures.
- Monitored and reported student progress and development, offering mentoring as needed.
- Provided additional mentoring based on student evaluations.
Cashier
Tops Friendly Markets
11.2004 - 07.2005
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
Education
Associate of Science - Liberal Arts And General Studies
Monroe Community College
Rochester, NY12.2007
High School Diploma -
Greece Athena High School
800 Long Pond Rd Rochester NY 1461206.2004
Skills
- Microsoft Word, Excel, Powerpoint
- Intermediate Spanish
- American Sign Language
- Dependable, Dedicated, Hard Working
- Planning and Coordination
- Teamwork and Collaboration
- Flexible and Adaptable
- Organization and Time Management
- Multitasking Abilities, Attention to detail
- First Aid/CPR
Timeline
Medication Coordinator
DePaul Community Services
01.2013 - Current
International Documentation Specialist
CooperVision
04.2010 - 08.2011
Contract Processor
Credit Union Auto Finance
08.2008 - 11.2009
Distribution Clerk
CooperVision
05.2006 - 09.2007
Assistant Teacher
Park Ridge Hospital Child Care
09.2005 - 04.2006
Cashier
Tops Friendly Markets
11.2004 - 07.2005
Associate of Science - Liberal Arts And General Studies
Monroe Community College
High School Diploma -
Greece Athena High School
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