Summary
Overview
Work History
Education
Skills
Timeline
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Marisa Padilla

Alhambra,United States

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Effective problem solver who enjoys collaborating with clients and team members to achieve optimal goals.

Overview

12
12
years of professional experience

Work History

Account Manager

LandCare
09.2022 - Current
  • Oversees new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Identifies new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Fosters lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Identified key entry points to enhance market penetration and maximize returns.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Oversees field teams and provides direction by collaborating with customers and staff to achieve goals.
  • Educated clients on products or services to increase customer engagement with brand.
  • Managed portfolio of diverse accounts including city and county accounts effectively by utilizing database as well as communicating effectively.

Bank Teller

Wells Fargo
02.2018 - 06.2019
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers which contributed to an increase in sales and utilization of bank services.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Assisted with training of new tellers on policies and procedures.

Attractions Cast Member

Disneyland Resort
11.2014 - 02.2018
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Built and established positive relationships with guests, team members and supervisors.
  • Trained new recreation attendants on safety procedures and customer service tactics.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.

Cashier

Coach Factory Outlet
11.2011 - 02.2013
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

Bachelor of Science - Business Administration And Management

California State University Los Angeles
Los Angeles, CA
05.2022

Skills

  • Business Development
  • Verbal and Written Communication
  • Strategic Sales and Forecasting
  • Project Management
  • Team Oversight
  • Proposal Writing
  • Business Relationship Management
  • Client Relationship-Building
  • Effective Problem Solving

Timeline

Account Manager

LandCare
09.2022 - Current

Bank Teller

Wells Fargo
02.2018 - 06.2019

Attractions Cast Member

Disneyland Resort
11.2014 - 02.2018

Cashier

Coach Factory Outlet
11.2011 - 02.2013

Bachelor of Science - Business Administration And Management

California State University Los Angeles

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Marisa Padilla