Marisa Pagley
Ocala,Florida
Summary
Experienced customer service professional with a proven record of surpassing client expectations and enhancing operational efficiency. Proficient in accounting, health counseling, and fitness instruction, with a solid background in financial reporting and equipment demonstration. Dedicated to promoting a healthy lifestyle and leveraging expertise in customer service and leadership to drive organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Stretching & Muscle Therapy Coach
Self Employed
11.2023 - 08.2024
- Guided clients in stretching techniques, enhancing flexibility and reducing injury risk
- Educated clients on muscle care, fostering long-term wellness and self-care practices
- Guided clients through tailored stretching programs, fostering a supportive environment for physical and mental well-being
- Analyzed client needs and physical conditions to create targeted therapy plans, resulting in measurable improvements in mobility and pain reduction
- Developed personalized stretching programs based on client assessments, leading to improved mobility and reduced pain for individuals with varying physical conditions
- Educated clients on muscle care and self-maintenance techniques, empowering them to take an active role in their long-term wellness journey
- Integrated percussion therapy and TENS treatments into client sessions, enhancing muscle recovery and promoting healing of damaged tissues
- Implemented hands-on assisted stretching techniques, significantly improving client flexibility and range of motion across various muscle groups
Personal Nanny
Family Members
03.2023 - 11.2023
- Ensured safety of children in various settings, including at home, during transportation, and on outings.
- Developed strong relationships with families, providing support and guidance through various stages of their children''s lives.
- Created fun learning opportunities through interactive games and hands-on experiences, fostering intellectual curiosity in children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Taught children everyday skills and language.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Involved children in caring for household and chores.
- Supported families by adapting to their unique needs and schedules, ensuring smooth daily transitions.
- Promoted healthy habits through meal preparation and the encouragement of regular exercise for children.
- Improved children''s emotional well-being by providing nurturing care and a stable environment.
Front Desk Receptionist
Premier Medical Associates
11.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Stretch Practitioner
Stretch Zone
11.2021 - 11.2022
- Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
- Increased patient satisfaction scores through excellent communication, empathy, and understanding of individual needs.
- Conducted comprehensive assessments of patients'' physical, emotional, social, and environmental factors to inform accurate diagnoses and effective treatment plans.
- Delivered exceptional care to diverse populations while respecting cultural differences and unique medical requirements of each patient group.
- Enhanced patient outcomes by implementing evidence-based practices and closely monitoring progress.
- Contributed to quality improvement initiatives by identifying areas for improvement and proposing actionable solutions.
Accounting
Jenkins Auto Group
03.2018 - 09.2021
- Process reimbursements, ensuring updated accounting files and error-free records
- Generate financial reports for management, enhancing decision-making with accurate data
- Reconcile accounts by processing invoices and posting payments, maintaining financial integrity
- Report asset utilization and audit results, providing insights for strategic planning
- Maintain accounts with diligent transaction entries and statement reconciliations
- Streamline financial processes, enhancing accuracy in reimbursements, invoicing, and ledger management while ensuring compliance with internal controls
- Maintain meticulous accounting records through thorough examinations, swiftly identifying and resolving discrepancies to ensure data integrity
- Meticulously reconcile accounts, process invoices, and post payments, ensuring financial integrity and compliance with internal control standards
Customer Service
Phoenix Fitness
05.2019 - 11.2019
- Assist customers, resolve inquiries, and process orders, boosting satisfaction and retention
- Streamlined complaint resolution process, significantly reducing response time and boosting customer satisfaction at Phoenix Fitness
- Analyzed customer feedback to identify recurring issues, developing targeted solutions that improved overall service quality
- Provided exceptional customer service, resolving guest issues promptly and professionally.
- Utilized exceptional customer service skills to satisfy all needs.
- Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
Fitness Instructor
Zone Health and Fitness
11.2018 - 05.2019
- Guide patients in leisure activities, enhancing engagement and safety
- Maintain clean equipment, ensuring a safe exercise environment
- Provide health advice, improving participants' wellness and lifestyle
- Identify safety issues, reducing injury risk for class attendees
- Maintained rigorous safety protocols and equipment hygiene standards, ensuring a secure and clean workout environment for all patrons
- Mentored clients on proper exercise techniques, empowering them to achieve fitness goals while preventing injuries and enhancing overall well-being
Education
Certificate - Certified Clinical Medical Assistant (CCMA)
Florida Technical College
Online03-2025
Stretching and Flexibility Coach -
National Academy of Sports Medicine (NASM)
11.2023
Certified: Health and Fitness -
National Acedemy of Sports Medicine (NASM)
10.2021
Certified: CPR/AED -
American Heart Association CPR/AED
10.2021
High School Diploma -
Forest High School
Ocala, FL05.2018
Skills
- Strong communication
- Experienced
- Positive
- Professional
- Cash management
- Time management
- Equipment demonstration
- Multitasking
- Customer service
- Accounting
- Personable and friendly
- Record keeping
- Fitness instruction
- Health counseling
Certification
- Health and Fitness, National Academy of Sports Medicine (NASM), 10/01/21
- CPR/AED, American Heart Association CPR/AED, 10/01/21
- Stretching and Flexibility Coach, National Academy of Sports Medicine (NASM), 11/01/23
Personal Information
Age: 24
Timeline
Stretching & Muscle Therapy Coach
Self Employed
11.2023 - 08.2024
Personal Nanny
Family Members
03.2023 - 11.2023
Front Desk Receptionist
Premier Medical Associates
11.2022 - 03.2023
Stretch Practitioner
Stretch Zone
11.2021 - 11.2022
Customer Service
Phoenix Fitness
05.2019 - 11.2019
Fitness Instructor
Zone Health and Fitness
11.2018 - 05.2019
Accounting
Jenkins Auto Group
03.2018 - 09.2021
Stretching and Flexibility Coach -
National Academy of Sports Medicine (NASM)
Certified: Health and Fitness -
National Acedemy of Sports Medicine (NASM)
Certified: CPR/AED -
American Heart Association CPR/AED
High School Diploma -
Forest High School
Certificate - Certified Clinical Medical Assistant (CCMA)
Florida Technical College
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