Summary
Overview
Work History
Education
Skills
Timeline
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Marisa Pendergrass

South Glens Falls,NY

Summary

A seasoned leader in operations management and guest relations, I excel in talent development, demonstrated through my impactful tenure at Taco Bell. My strategic approach has significantly enhanced customer satisfaction and operational efficiency, leveraging both hard and soft skills to drive success and foster a high-performance team culture.

Overview

3
3
years of professional experience

Work History

Restaurant General Manager

Taco Bell
11.2024 - 01.2025
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Assistant General Manager

Taco Bell
03.2024 - 11.2024
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
  • Trained new staff members, equipping them with skills needed for success in their roles.
  • Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.

Shift Lead

Taco Bell
05.2023 - 03.2024
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.

Cashier

Speedway
10.2022 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced customer loyalty by participating in rewards program enrollment.

Digital Shopper

Walmart
07.2022 - 08.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Medical Assembler

BD
02.2022 - 06.2022
  • Contributed to a reduction in product defects through meticulous attention to detail during the assembly process.
  • Maintained a clean and organized workspace, adhering to strict sterilization procedures for optimal safety.
  • Assisted in the training of new employees on proper assembly techniques, fostering a supportive work atmosphere.
  • Troubleshot faulty equipment.
  • Followed detailed assembly instructions, processes, and procedures.
  • Participated in quality audits and assisted in implementing corrective actions where necessary to improve overall performance metrics.

Education

High School Diploma -

Fort Ann Central School
Fort Ann, NY
06.2019

Skills

  • Operations management
  • Guest relations
  • Talent development

Timeline

Restaurant General Manager

Taco Bell
11.2024 - 01.2025

Assistant General Manager

Taco Bell
03.2024 - 11.2024

Shift Lead

Taco Bell
05.2023 - 03.2024

Cashier

Speedway
10.2022 - 04.2023

Digital Shopper

Walmart
07.2022 - 08.2022

Medical Assembler

BD
02.2022 - 06.2022

High School Diploma -

Fort Ann Central School

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Marisa Pendergrass