Marisa Penelski
Pottsville,PA
Summary
Skilled Dealer with natural talents in collecting losing bets, paying winning bets and collecting commission based on various games. Adept at resolving guest complaints, verbalizing game instructions to players and performing accurate chip and cash transactions. Detail-oriented, friendly and committed to creating an atmosphere of hospitality.
Overview
15
15
years of professional experience
Work History
Dealer
Mount Airy Casino And Resort
2022.12 - Current
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Computed amounts of players' wins or losses.
- Adhered to company and game policies as well as state and federal regulations.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Learned and followed company procedures to maintain consistency and standards.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Enforced game rules to maintain fair play and avoid disputes.
- Monitored players behavior, taking appropriate action against rule violations.
- Monitored game for potential security risk to protect operation and players.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Trained new dealers in rules and operation of different games.
Bartender
Longhorn Steakhouse
2012.11 - Current
- Served high customer volumes during days, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender
Borgata Casino & Hotel
2021.12 - 2022.11
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Bartender
Harrah's Casino And Resort
2008.10 - 2014.02
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
Bachelor of Arts - Philosophy And French Literature
University of Pittsburgh
Pittsburgh, PASkills
- Strong Hand-Eye Coordination
- Knowledge of Handling Payouts
- Knowledge of Game Rules
- Fraud Detection
- Dealer Training
- Guest Service
- Wager Management
- Gaming Commission Regulations
- Currency Exchange
- Loss and Winning Computations
- Table Game Rules
- Team Management
- Excellent Communication
- Organizational Skills
- Basic Math
Timeline
Dealer
Mount Airy Casino And Resort
2022.12 - Current
Bartender
Borgata Casino & Hotel
2021.12 - 2022.11
Bartender
Longhorn Steakhouse
2012.11 - Current
Bartender
Harrah's Casino And Resort
2008.10 - 2014.02
Bachelor of Arts - Philosophy And French Literature
University of Pittsburgh
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