Marisa Pooran
Parma Hts,OH
Summary
A committed professional who is eager to implement their newly acquired skills in the medical field. Demonstrates dedication to company's objectives and the provision of exceptional customer service. Capable of quickly adapting to fast-paced environments and comfortably leading duties while maintaining the team's focus on efficient solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Baggage Service Office CSA
Envoy Air
Cleveland, USA
11.2022 - Current
- Manage and resolve delayed, damaged, misplaced, and lost baggage claims, providing detailed reports to carriers.
- Unload and handle luggage from conveyors in the arrivals hall, ensuring efficient and accurate processing.
- Regularly lift and move baggage weighing 50-70 lbs while adhering to safety protocols.
- Address and resolve customer concerns with professionalism, ensuring a positive experience during baggage-related issues.
Customer Assistance Representative
American Airlines
Jamaica, USA
10.2021 - 04.2022
- Supporting customer service agents in their duties.
- Verified passenger identification and documentation, issued boarding passes, and efficiently checked in passengers
- Checked-in and managed heavy luggage, addressed customer concerns, and provided flight information.
Assistant
REGAL SOLUTIONS
South Ozone Park, USA
01.2020 - 01.2021
- Managed bookkeeping and prepared accurate accounts and tax returns.
- Managed colleagues, workloads, and deadlines
- Ensured the meticulous organization and accuracy of file inventory
Education
Associate of Science - Diagnostic Medical Sonography
CUYAHOGA COMMUNITY COLLEGE
Cleveland, OH09.2024
Major in Psychology -
QUEENS COLLEGE, City University of New York
Flushing, NY07.2022
High School Diploma -
QUEENS TECHNICAL HIGH SCHOOL
Long Island City, NY06.2020
Skills
- Strong Work Ethic
- Performance Tracking
- Goal-Oriented
- Technical Support
- Complaint resolution
- Data Entry
- Customer Consultation
- Teamwork and Collaboration
- Computer Skills
- Organization
- Task Prioritization
- Problem-Solving
Certification
OH Driver's license
Timeline
Baggage Service Office CSA
Envoy Air
11.2022 - Current
Customer Assistance Representative
American Airlines
10.2021 - 04.2022
Assistant
REGAL SOLUTIONS
01.2020 - 01.2021
OH Driver's license
Associate of Science - Diagnostic Medical Sonography
CUYAHOGA COMMUNITY COLLEGE
Major in Psychology -
QUEENS COLLEGE, City University of New York
High School Diploma -
QUEENS TECHNICAL HIGH SCHOOL
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