Summary
Overview
Work History
Education
Skills
Timeline
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Marisa Reyes

Hoquiam

Summary

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals. Experience in maintaining efficient office operations, scheduling and coordinating appointments between patients and providers and provided a friendly and welcoming environment while checking in and checking out patients.

Overview

7
7
years of professional experience

Work History

Barista

Tinderbox
09.2024 - Current
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Adhered to strict food hygiene regulations.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Built positive relationships with regular customers.

Medical Office Assistant

Harbor Regional Health
05.2023 - 03.2024
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used meditech and athena to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • promptly relayed messages between patients and healthcare providers.

Cashier/closing Supervisor

Goodwill
09.2018 - 03.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.

Education

Highschool Diploma -

Grays Harbor College
Aberdeen, WA
03.2023

Skills

  • Exceptional customer service
  • Workstation maintenance
  • Conflict resolution
  • Excellent communication
  • Organizational skills
  • Multitasking Abilities
  • Adaptable and flexible
  • Workflow management
  • Quality control
  • Cash handling
  • Problem-solving
  • Phone etiquette

Timeline

Barista

Tinderbox
09.2024 - Current

Medical Office Assistant

Harbor Regional Health
05.2023 - 03.2024

Cashier/closing Supervisor

Goodwill
09.2018 - 03.2021

Highschool Diploma -

Grays Harbor College

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Marisa Reyes