Marisa Resendiz
Escondido,CA
Summary
Experienced with managing customer service and sales teams to achieve high performance and customer satisfaction. Utilizes conflict resolution and strategic planning to drive team success and enhance customer interactions. Track record of fostering collaborative environments and adapting to changing priorities. Resourceful professional highly skilled in customer service and building lasting relationships. Team player offering dynamic personality and extensive background in data entry, telephone support and records oversight. Customer Service Administrator with high level of expertise in technology sector.
Overview
16
16
years of professional experience
Work History
Customer Service/Administrator
Haven Customs
11.2017 - Current
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Collaborated with cross-functional teams to identify opportunities for service improvements and implement necessary changes.
Teller
Wells Fargo
Solana Beach, CA
06.2023 - 12.2025
- Followed up on requests from customers in a timely manner.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Maintained accurate records of all transactions and customer interactions.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Adhered to financial services security and audit procedures.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Trained employees on cash drawer operation.
- Explained account information to customers in detail as needed.
- Resolved problems or discrepancies concerning customers' accounts.
Vacation Planner
MVW
01.2024 - 10.2024
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Performed outbound calling campaigns to promote new products or services.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Developed effective working relationships with team members across multiple departments.
- Identified opportunities to upsell additional products or services when appropriate.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Member Relationship Specialist
North Island Credit Union. This Credit Union
Encinitas, CA
02.2023 - 04.2023
- Prepared reports on membership trends based on data analysis of customer interactions.
- Promoted available products and services to customers during service, account management and order calls.
- Updated system with order specifics and customer details, preferences, and billing information.
- Collected deposits or payments and arranged for billing.
- Utilized problem solving skills to resolve customer issues in a timely manner.
- Responded to member questions regarding enrollment, claims, benefits, referrals and pre-authorizations.
- Advised customers on product features and benefits relevant to their needs.
Teller
Usa Bank
01.2010 - 01.2012
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
High School Diploma -
San Pasqual
Escondido 06.2002
Skills
- Customer service
- Data entry
- Problem resolution
- Appointment scheduling
- Cross-functional collaboration
- Transaction processing
- Relationship building
- Call handling
- Sales support
- Record keeping
- Financial transactions
- Product knowledge
- Time management
- Providing customer support
- Inquiry response
- Issue and complaint resolution
Skills
- Call center experience
Timeline
Vacation Planner
MVW
01.2024 - 10.2024
Teller
Wells Fargo
06.2023 - 12.2025
Member Relationship Specialist
North Island Credit Union. This Credit Union
02.2023 - 04.2023
Customer Service/Administrator
Haven Customs
11.2017 - Current
Teller
Usa Bank
01.2010 - 01.2012
High School Diploma -
San Pasqual
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