Marisa Rivera
Lakeland,FL
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Nurse Intern
Lakeland Regional Health
Lakeland, FL
01.2024 - Current
- Collaborated with multidisciplinary teams to ensure optimal patient outcomes.
- Assisted nurses in providing direct patient care including bathing, grooming, feeding and toileting activities.
- Demonstrated knowledge of infection control protocols by following safety guidelines for handling hazardous materials or equipment.
- Maintained accurate records of patient care services provided in accordance with established policies and procedures.
- Responded quickly and efficiently to emergent situations while maintaining a calm demeanor under pressure.
- Conducted physical assessments of patients including measurements of height, weight, temperature, pulse rate, and blood pressure.
- Communicated and interacted with patients to determine need for assistance or emotional and physical support.
Pharmacy Technician
Publix
Lakeland, FL
06.2022 - Current
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Operated cash registers to accept payments from customers.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
Customer Service Staff Member
GreenWise Market
Lakeland, FL
06.2020 - Current
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Mentored new employees on procedures and policies to maximize team performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Nursing
Florida Southern College
Lakeland, FLSkills
- Creative Problem Solving
- Verbal and Written Communication
- Understanding Customer Needs
- Transaction Processing
- Customer Service
- De-escalation Techniques
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Problem-Solving Abilities
- Proper Labeling Procedures
- Stocking Shelves
- Answering and Routing Calls
- Prioritization and Organization
- Dispensing Medications
- Prescription Filling and Labeling
- Labeling Prescriptions
- Problem-Solving Skills
Certification
- BLS certification renewal 05/21/2024
Timeline
Nurse Intern
Lakeland Regional Health
01.2024 - Current
Pharmacy Technician
Publix
06.2022 - Current
Customer Service Staff Member
GreenWise Market
06.2020 - Current
Some College (No Degree) - Nursing
Florida Southern College