Marisa SALOMON
Texas State Technical College
San Benito,TX
15
years of professional experience
Detail-oriented professional with a strong background in customer service and team collaboration. Proven ability to enhance team productivity and streamline processes, ensuring exceptional experiences for clients and stakeholders.
Work History
Student Worker
2 Years 5 Months- Supported faculty and staff by preparing instructional materials and resources.
- Trained new student workers on operational procedures and software systems.
- Streamlined communication processes between departments to enhance collaboration.
- Developed training materials that improved onboarding efficiency for new hires.
- Led initiatives to improve workspace organization, resulting in enhanced productivity.
- Managed scheduling of events and activities, ensuring timely coordination and execution.
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Collaborated with team members to execute successful campus events, ensuring smooth operations from planning to execution.
- Boosted student engagement in campus activities by actively promoting events and programs through social media and on-campus marketing efforts.
- Completed research, compiled data, and assisted in timely reporting.
- Streamlined office processes for improved efficiency by managing paperwork, filing systems, and maintaining databases.
Host Manager
1 Year 9 Months- Managed front-of-house operations to ensure seamless guest experiences.
- Trained and mentored staff on customer service excellence and operational standards.
- Coordinated seating arrangements to optimize flow and minimize wait times.
- Implemented reservation system enhancements to improve efficiency and accuracy.
- Developed staff schedules to align with peak business hours for optimal coverage.
- Monitored dining area for cleanliness, ensuring compliance with health regulations.
- Resolved guest complaints promptly, fostering positive relationships and loyalty.
- Collaborated with kitchen staff to streamline communication and enhance service delivery.
- Collaborated with kitchen staff to ensure timely food delivery and consistent quality for guest satisfaction.
- Enhanced team productivity by conducting regular staff training on hospitality best practices.
- Conducted daily pre-shift meetings reinforcing key points of focus needed to ensure excellent customer service and overall performance.
- Reduced wait times with effective scheduling and resource allocation, resulting in positive customer feedback.
- Contributed to revenue growth by upselling menu items and promoting special events to guests.
- Maintained a professional and welcoming atmosphere, setting high standards for service excellence.
- Managed inventory control systems, reducing waste and controlling costs within the restaurant budget.
Direct Support Professional
5 Years 7 Months- Assisted clients in developing social skills through engaging activities and community integration.
- Monitored client progress, documenting behaviors and adapting care plans accordingly for optimal outcomes.
- Collaborated with multidisciplinary teams to create individualized support strategies tailored to client needs.
- Trained new staff on best practices for client interaction and effective support techniques, promoting team cohesion.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
Bookstore Assistant.
1 Year 11 Months- Assisted customers with book selections and inquiries to enhance shopping experience.
- Managed inventory organization, ensuring accurate stock levels and timely restocking of shelves.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Analyzed customer feedback to identify trends, recommending improvements for service delivery.
- Coordinated events such as author signings and book fairs, increasing community engagement and sales opportunities.
- Implemented procedures to streamline daily operations, enhancing overall efficiency in bookstore functions.
- Supported the organization of author events, leading to increased community engagement and sales opportunities.
- Negotiated bulk orders with suppliers, securing better pricing options which translated into increased overall profitability for the bookstore.
- Managed cash register transactions efficiently, ensuring accuracy in financial reporting and minimizing discrepancies.
- Contributed to a positive store atmosphere with excellent customer service skills and a welcoming demeanor.
- Assisted customers with locating desired titles or suggesting alternatives based on personal preferences or interests.
- Ensured high levels of cleanliness throughout both front-of-house and back areas maintaining an inviting environment that encouraged repeat visits from satisfied clientele.
- Trained new employees on store policies and procedures, fostering their professional growth within the company.
Cashier Team Lead
2 Years 4 Months- Supervised cashier team to ensure operational efficiency and excellent customer service.
- Trained new cashiers on point-of-sale systems and company policies.
- Monitored cash handling procedures to maintain accuracy and reduce discrepancies.
- Assisted in inventory management by tracking stock levels and reporting shortages.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Restocked and organized merchandise in front lanes.
- Increased customer loyalty and retention.
Skills
Fast learner
Teamwork and collaboration
Problem-solving
Friendly and professional
Organized and efficient
Attention to detail
Computer skills
Flexible schedule
Team collaboration
Leadership qualities
Student engagement
Work Planning and Prioritization
Team development
Deadline adherence
MS office
Recordkeeping and confidentiality
Research and analysis
Timeline
Student Worker
Texas State Technical College
2024.03 - 2026.08Read More
Host Manager
Razoos Cajun Cafe
2021.10 - 2023.07Read More
Direct Support Professional
CHARLIES RECOVERY
2016.03 - 2021.10Read More
Bookstore Assistant.
Texas State Technical College
2014.01 - 2015.12Read More
Cashier Team Lead
Cinemark 16
2011.08 - 2013.12Read More