Marisa Santistevan
Arvada,CO
Summary
Experienced property manager with a successful track record at Maiker Housing Partners. Proficient in housing law compliance, critical thinking, and tenant relations. Drives tenant satisfaction and operational efficiency through strong analytical problem-solving skills.
Overview
10
10
years of professional experience
Work History
Assistant Community Manager
Maiker Housing Partners
Thornton, CO
07.2022 - 11.2024
- Efficiently managed tenant complaints, recording each interaction promptly.
- Presented detailed information about apartments to potential renters.
- Responded promptly to all tenant inquiries or complaints regarding maintenance or services provided by the property management company.
- Collaborated with maintenance and property management teams to ensure units are move-in ready.
- Ensuring compliance with local, state, and federal regulations related to affordable housing programs.
- Compliance with HUD and Housing Authority directives, policies, and procedures.
- Trained staff members on proper property management techniques.
- Supervised a team of staff responsible for day-to-day operations within the finance and property management department.
Assistant Manager
Belmar Groves
Lakewood, CO
04.2019 - 06.2024
- Conducted property showings to highlight features, answer questions, and address concerns to close contracts.
- Processed security deposit refunds
- Attended staff meetings and took extensive notes to share with property manager
- Validated rental eligibility by using Belmar Groves's verification process
- Resolved conflicts between tenants regarding noise, encroachments and parking
- Showed apartments to potential tenants and answered questions regarding community
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Kept accurate records of all resident and tenant correspondence
Colorado Coalition for the Homeless
Thornton, CO
10.2016 - 09.2021
- Adept at answering phones, faxing, and filing
- Greeted pre-qualified followed-up with prospective tenant process and verified eligible tenant applications
- Coordinated and led apartment tours answered questions highlighted selling features and property amenities
- Collected and recorded application fees and deposits accurately documented all financial transactions
- Enjoy working with diverse people and being able to multitask
- Working with onsite for work orders & other sorts of things
Colorado Coalition for the Homeless
Denver, CO
03.2015 - 09.2018
- Completed residential housekeeping tasks for several regular clients
- Maintained clean living environments including laundry surface cleaning mopping and dusting
- Documented supply needs for agency
- Treated residents with respect and courtesy
- Performed special resident requests as needed
- Noted any repair or maintenance issues and reported them to residents and management
Education
GED -
Emily Griffith
Denver, Co05.2016
Skills
- Customer service skills
- Task Prioritization
- Analytical Problem Solving
- Patients and flexibility
- Housing Law Compliance
- Deposit accounting
- Property tours and inspections
- Curb appeal
Timeline
Assistant Community Manager
Maiker Housing Partners
07.2022 - 11.2024
Assistant Manager
Belmar Groves
04.2019 - 06.2024
Colorado Coalition for the Homeless
10.2016 - 09.2021
Colorado Coalition for the Homeless
03.2015 - 09.2018
GED -
Emily Griffith
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