Marisa Scalia
Philadelphia,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Center Director
Olde City Day School
Philadelphia, PA
09.2022 - Current
- Developed and managed annual operating budget for center.
- Conducted regular staff meetings to discuss department objectives and goals.
- Coordinated with other departments to ensure efficient operations within the center.
- Oversaw recruitment, hiring, training and supervision of staff members.
- Resolved customer complaints in an effective manner while maintaining quality standards.
- Established policies and procedures related to center operations.
- Identified areas of improvement and implemented corrective measures where necessary.
- Analyzed data regularly to identify trends that could improve efficiency or effectiveness of services provided by the center.
- Created marketing materials such as brochures, flyers and posters promoting activities hosted by the center.
- Hired and coached staff on all center policies and procedures to effectively handle full roster of children.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Lead Teacher
Chesterbrook Academy
Philadelphia, PA
08.2016 - 03.2020
- Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
- Developed and implemented strategies to improve student learning outcomes.
- Utilized data-driven decision making processes to assess student progress, inform instruction, and monitor teaching effectiveness.
- Coordinated professional development activities for teachers within the department.
- Collaborated with other school staff to ensure that all students have access to a safe and supportive learning environment.
- Monitored classroom instruction on a regular basis through observation, feedback, and collaboration with teachers.
- Conducted individualized academic interventions for struggling students as needed.
- Engaged in collaborative planning sessions with colleagues in order to design effective curricula for various grade levels.
- Ensured compliance with state standards by incorporating them into lesson plans.
- Maintained secure and disciplined classroom to provide positive learning environment.
Medical Scheduler
Hahnemann University Hospital
Philadelphia, PA
09.2017 - 05.2019
- Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
- Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
- Assisted patients with billing inquiries, resolving any issues quickly and efficiently.
- Maintained a high level of customer service when interacting with patients over the phone or in person.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Answered phone calls and took messages for staff members.
- Coordinated scheduling for multiple physicians across various specialties, balancing patient needs and doctor availability.
Group Supervisor
My Bright Beginnings
Philadelphia, PA
08.2006 - 06.2011
- Developed and implemented group policies and procedures for efficient workflow management.
- Assigned tasks to team members and monitored their performance, providing guidance as needed.
- Conducted weekly team meetings to discuss progress on projects and identify areas of improvement.
- Managed the recruitment process by conducting interviews, evaluating candidates, and making hiring decisions.
- Resolved conflicts between team members in a timely manner while maintaining positive working relationships.
- Worked with other group leaders to identify and resolve issues between teams.
- Assisted newly hired team members by explaining company procedures and safety requirements.
Teacher's Assistant
Caring People Alliance
Philadelphia, PA
09.1999 - 02.2002
- Provided individualized assistance to students with special needs in the classroom.
- Facilitated small group instruction and activities for students of varying abilities.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Coordinated daily tasks between teachers and other staff members.
- Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
Education
CHILD DEVELOPMENT ASSOCIATE -
Community College of Philadelphia
Philadelphia, PA05-2011
High School Diploma -
St Maria Goretti
Philadelphia, PA06-1999
Skills
- Volunteer Recruitment
- Training and coaching
- Vendor Relations
- Classroom Supervision
- Parent Communication
- Student and family relations
- Staff evaluations
- Program Management
- Training and mentoring
- Emergency First Aid
Certification
- First aid
- CPR
- Pediatric
- Mandated Reported
- ASL Certified
- Register behavior tech training completed, observation for certificate pending.
Timeline
Center Director
Olde City Day School
09.2022 - Current
Medical Scheduler
Hahnemann University Hospital
09.2017 - 05.2019
Lead Teacher
Chesterbrook Academy
08.2016 - 03.2020
Group Supervisor
My Bright Beginnings
08.2006 - 06.2011
Teacher's Assistant
Caring People Alliance
09.1999 - 02.2002
CHILD DEVELOPMENT ASSOCIATE -
Community College of Philadelphia
High School Diploma -
St Maria Goretti
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