Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Marisa Schafer

Phoenix,AZ

Summary

Dynamic Guest Experience Manager with 19 years of experience and comprehensive understanding of Customer Service. Committed to high standards of personalized service and honest communication with creative problem solving and leadership. Eager to bring excellence and cultivate a productive community in a high-demand position.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Brand Ambassador

Multiple Networks
Mesa, AZ
02.2023 - Current
  • Organized promotional events to introduce new products and services to the public.
  • Provided detailed reports on promotional activities and sales results.
  • Attended trade shows, conferences, and other marketing events as a representative of the company.
  • Managed relationships with vendors involved in promotional activities.
  • Increased client profits by establishing strong brand representation through face-to-face marketing.
  • Set up presentation stations, managed inventory and broke down displays at end of demonstrations.
  • Delivered public demonstrations for crowds at stores, trade shows and conferences.

Guest Services Manager

Great Wolf Lodge Resort
Grapevine, TX
12.2007 - 09.2018
  • Organized and supervised the daily activities of front desk staff to ensure efficient operations.
  • Hired and trained hundreds of employees and introduced streamlined training program.
  • Developed and implemented policies related to customer service standards and procedures.
  • Resolved customer complaints promptly and professionally while ensuring a high level of customer satisfaction.
  • Implemented strategies to improve overall guest experience by utilizing feedback from surveys and reviews.
  • Conducted regular meetings with front desk staff to discuss performance goals, new initiatives and areas of improvement.
  • Created weekly schedules for front desk staff in accordance with occupancy rates.

Conference Services Manager

Great Wolf Lodge Resort
Grapevine, TX
07.2014 - 06.2017
  • Managed on-site activities for conferences to ensure a successful event.
  • Organized and coordinated all aspects of conferences, including registration, hotel accommodations, meals, audio and visual equipment, meeting rooms, and transportation.
  • Developed and implemented conference services policies and procedures.
  • Maintained contact with clients throughout the planning process to keep them informed of progress and changes in plans.
  • Oversaw setup of meeting rooms prior to events to ensure they meet customer specifications.
  • Resolved any issues that arose during the course of organizing a conference or event.
  • Provided support staff training related to customer service standards when applicable.
  • Assessed post-conference feedback from customers in order to make improvements for future events.

Education

Associate of Arts - Hospitality Management

Tarrant Count College
Grand Prairie, TX
05-2004

Skills

  • Customer Relationship Management
  • Conflict Resolution Techniques
  • Employee Performance Management
  • Team Training and Development
  • Brand Management
  • Project Oversight
  • Logistics Management
  • Staff Management
  • Scheduling
  • Communication Skills

Certification

  • Title 4 Basic Certification
  • TAM - Techniques of Alcohol Management

Accomplishments

  • Pack Member of the Month
  • Leader of the Quarter

Affiliations

  • Gym Enthusiast
  • Hiking & Running
  • Foodie

Timeline

Brand Ambassador

Multiple Networks
02.2023 - Current

Conference Services Manager

Great Wolf Lodge Resort
07.2014 - 06.2017

Guest Services Manager

Great Wolf Lodge Resort
12.2007 - 09.2018

Associate of Arts - Hospitality Management

Tarrant Count College

Similar Profiles

CREATE PROFILE
Marisa Schafer