Marisa S. Durant
Elgin,OK
Summary
Respectful Medical Records Specialist with superior attention to detail and skill in evaluating and correcting health records. Expertise scanning and indexing medical records to appropriate chart. Driven performer skilled in managing subpoena and court order processing. Enthusiastic and committed to accuracy, with great decision-making skills. Excellent work ethic and exemplary time management skills, demonstrated over 10+ years of medical administrative expertise. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Medical Records Technician
Reynolds Army Health Clinic
06.2024 - Current
- One year of specialized experience which includes work that involves reviewing/screening medical records for completeness; processing requests for the release of medical records; using an automated system to update and extract patient information
- Perform administrative functions for the retrieval of inpatient records for special studies, audits, quality review
- Process the requests for copies of records required by the Risk Management Coordinator
- Complete medical record from coders or audits and enter into the database
- Input patient's personal data along with the identifying information and address of the requestor
- Prepare medical statements based upon verification of medical information
- Ensure that all information released is in compliance with the Health Insurance Portability and Accountability Act (HIPPA)
Legal Admin Specialist Contact Rep
Veterans Benefit Admin
12.2023 - 06.2024
- Taking inbound calls and assisting Veterans, their family members, and the general public with any questions or concerns that they may have about VA benefits
- Assists the inquirer with determining the short-term and long-term circumstances that might influence a choice between various benefits
- Explains the types of documents necessary to facilitate timely processing of claims and appeals and assists with obtaining and completing such documents and forms in accordance with the type of claim or appeal being submitted
- Performs claim or appeal related work including, but not limited to, providing comprehensive claim or appeal status updates using mandatory scripting requirements, processing change of address requests, establishment of, or change to direct deposit banking information, burial allowance claims, dependency claim, etc
Medical Records Technician
Reynolds Army Health Clinic
05.2022 - 12.2023
- One year of specialized experience which includes work that involves reviewing/screening medical records for completeness; processing requests for the release of medical records; using an automated system to update and extract patient information
- Perform administrative functions for the retrieval of inpatient records for special studies, audits, quality review
- Process the requests for copies of records required by the Risk Management Coordinator
- Complete medical record from coders or audits and enter into the database
- Input patient's personal data along with the identifying information and address of the requestor
- Prepare medical statements based upon verification of medical information
- Ensure that all information released is in compliance with the Health Insurance Portability and Accountability Act (HIPPA)
Medical Support Assistant (MSA)
Reynolds Army Health Clinic
06.2019 - 05.2022
- Schedule appointments for patients in an automated system with other clinic or specialties, place telephonic message to providers, verify insurance eligibility and update demographics
- Provide guidance to coworker in absence of Lead MSA and perform some of Lead MSA duties
- Knowledge of the programs AUDBASE, CHCS, HAIMS, ALTHA, MHS Gensis and DOEHRS
- Run Regional Call Center Data Report
Health Technician, Audiology
Reynolds Army Health Clinic
02.2019 - 06.2019
- Perform a variety of audiometric procedures to include audiometric testing, data entry, performs mandated daily calibration checks on equipment records results and administrative functions for the Hearing Conservation Program and Medical Support Assistant duties
- Coordinates and administers audiometric examinations performed to determine hearing loss via the Defense Occupational and Environmental Readiness Health System-Hearing Conservation (DOEHRS-HC)
- Schedules annual physical and follow-up hearing exams for military, DoD/DA civilian employees in accordance with AR 40-3 and Tri-Care standards of access to care
- Uses MEDPROS and MEDBASE to document solider readiness
- Verifies and updates patient history
- Determines extent of testing to be performed (e.g
- Annual screening, pre-employment screening, in-depth hearing loss, etc.) and independently performs tests such as otoscope
Medical Support Assistant (MSA)
Reynolds Army Health Clinic
11.2015 - 02.2019
- Schedule appointments for patients in clinics or specialties, place telephonic message to providers, verify insurance eligibility and update demographics
- Provide guidance to coworker in absence of Lead MSA and perform some of Lead MSA duties
- Assist Referral Management Department fax authorization and records to out of network providers
- Knowledge of the programs AUDBASE, CHCS, HAIMS, ALTHA MHS Gensis and DOEHRS
Administrative Support Assistant
Cooper CDC
09.2015 - 11.2015
- Receives children, youth, parents, and other visitors to the CYSS facility
- Provides administrative support, mail distribution, telephone calls, and travel orders for CYS personnel
- Coordinates with management to initiate Civilian Personnel actions, and track background clearance
- Responsible for running reports, maintaining records, files, statistical data and suspense systems
Medical Record Coordinator
Aspire Home Care
07.2015 - 11.2015
- Prepare electronic medical charts for admissions, referrals and discharges
- Receive, distribute incoming and outgoing mail and distribution to ensure proper receipt
- Coordinate chart audits, checking for completion
- Maintains medical records, assemble medical records and files
- Receive, distribute incoming and outgoing mail distribution to ensure proper receipt
Health Information Mgmt.
Comanche County Memorial Hospital
03.2015 - 09.2015
- Responsible for answering phone calls and routing calls; operate a computer database
- Release patient information in accordance with Health Insurance Portability and Accountability Act
- Receiving, distribute, process incoming and outgoing mail and distribution to ensure proper receipt
- Responsible for scanning all documents/records into Horizon Patient Folder on a daily basis
- Mail patient records to requestors, third party, providers, insurances and patients
Business Office Clerk
The Vein Clinic
07.2013 - 01.2015
- Answer the phone call, receive and schedule patient appointment using ADP Advance MD
- Maintain medical records, assemble medical records and files and Electronic Medical records (EMR)
- Obtain insurance authorization and / or referral, including benefit information
- Medical coding, billing and post payment
- Receive, distribute, process all incoming mail and outgoing medical records
Education
Bachelor of Science - Organizational Leadership
Langston University
Microsoft Certification Specialist
Piedmont Technical College
Certificate - Human Resources Management
Piedmont Technical College
Associate of Applied Science - Business, Administrative Office Technology,Medical
Piedmont Technical College
Associate of Applied Science - Business, Office System Technology, Medical Coding
Piedmont Technical College
Skills
- HIPAA Compliance
- Problem-solving abilities
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
- Reliability
- Detail Oriented
- Self Motivation
Accomplishments
- October 2024 Commander Coins and Commander Bucks
- September 2024 Received Cash Reward
- July 2024 Received two ICE satisfied compliment. December 2023 Commander Coin, Civilian Award and Medal
- September 2023 Received two ICE satisfied compliment
- July 2023 Received two ICE satisfied compliment.
- July 2023 Annual Evaluation Performance, Step increase Award and Commander Coin
- June 2023 Received an ICE satisfied compliment.
- May 2023 Received an ICE satisfied compliment.
- February 2023 Received an ICE satisfied compliment.
- October 2022 Employee of Month Certificate, Plaque and Individual Cash Award
- June 2022 Performance Evaluation Time off Award & Cash Award Rating Base
- January 2022 Civilian Service Achievement Medal, Group Award
- July 2021 Time off Award & Group Customer Service Traveling Banner
Timeline
Medical Records Technician
Reynolds Army Health Clinic
06.2024 - Current
Legal Admin Specialist Contact Rep
Veterans Benefit Admin
12.2023 - 06.2024
Medical Records Technician
Reynolds Army Health Clinic
05.2022 - 12.2023
Medical Support Assistant (MSA)
Reynolds Army Health Clinic
06.2019 - 05.2022
Health Technician, Audiology
Reynolds Army Health Clinic
02.2019 - 06.2019
Medical Support Assistant (MSA)
Reynolds Army Health Clinic
11.2015 - 02.2019
Administrative Support Assistant
Cooper CDC
09.2015 - 11.2015
Medical Record Coordinator
Aspire Home Care
07.2015 - 11.2015
Health Information Mgmt.
Comanche County Memorial Hospital
03.2015 - 09.2015
Business Office Clerk
The Vein Clinic
07.2013 - 01.2015
Bachelor of Science - Organizational Leadership
Langston University
Microsoft Certification Specialist
Piedmont Technical College
Certificate - Human Resources Management
Piedmont Technical College
Associate of Applied Science - Business, Administrative Office Technology,Medical
Piedmont Technical College
Associate of Applied Science - Business, Office System Technology, Medical Coding
Piedmont Technical College
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