Marisa Shaffer

Managed inbound calls and delivered required disclosures for debt collection. Negotiated and established monthly payment arrangements or secured payment in full when appropriate. Coordinated with third-party debt negotiators to obtain account information and processed disputes, fraud claims, and bankruptcy notifications. Conducted co-calling efforts to reach account holders and facilitate resolution, while building rapport to support successful debt settlement.”

“Handled inbound calls and provided required debt-collection disclosures. Negotiated monthly payment arrangements or secured payment in full, and coordinated with third-party debt negotiators to gather account information. Processed disputes, fraud claims, and bankruptcy notifications. Conducted co-calling efforts to reach account holders and facilitate resolution while building rapport to support successful settlements. Reviewed contract agreements and clauses with consumers to reinforce obligations and prevent accounts from escalating to legal action or negatively impacting credit.”

• “Worked remotely for an investment firm/broker, contacting owners of properties with delinquent school taxes. Communicated pending foreclosure actions and engaged in empathetic, relationship-focused discussions, acknowledging the sentimental or inherited value of the property. Advised owners on available options, including the opportunity to sell the property prior to state auction.”

• This position performs daily sales order entry and payment processing, undertakes the store’s administration functions, printing all Reports and provides information to customers regarding ETA of Furniture to store Warehouse functions that all help to create an easy, enjoyable guest shopping experience Aiming to Have Regular Customers
• Provide an outstanding service experience for every Ashley customer and guest.
• Filing A claim For Furniture Repair through a warranty
• Collecting customers identification for financing/Credit as well as applying for Increases if Needed.
• Following cash handling procedures

• Process guest arrivals of timeshare owners or third party bookings and departures, including all necessary payments
• Oversee guest registration reservations and other clerical duties with a focus on quality and courtesy
• Offer referral for services and handle requests for information
• Communicate with all hotel departments efficiently and maintain the function of the Needs and wants of the Guest
• Arrange for shuttle services and assist with other guest transport needs
• Direct phone calls as necessary to each department

Managed all incoming company calls and directed inquiries to the appropriate departments. Provided customers with updates on fencing materials and project progress. Scheduled estimate appointments and handled retail sales of fencing supplies to the public. Processed payments both over the phone and in the showroom upon project completion. Communicated installation timelines and ensured customers were informed throughout the process.”

• “Worked as a Hostess at Holiday Inn Club Vacations – Orange Lake Resort (Breezes Restaurant, West Village). Greeted guests and ensured their needs were met, including providing high chairs, wheelchair-accessible seating, and carry-out order support. Managed dining reservations and coordinated table assignments for servers. Communicated with the Cabanas team to confirm reservation counts and assign servers accordingly. Maintained front-of-house readiness by stocking towels, to-go menus, and sanitizing supplies, and by cleaning menus and setting tables with silverware. Ensured guest safety by placing wet-floor signs and contacting security for incidents such as guest falls or pool-deck concerns.”

• Providing excellent food customer service as well as cleaning &checking tickets
• Directing people to their seats
• Selling refreshments from trays or kiosks during the interval as well as upselling.
• Assisting with any complaints or Issues.
• Re-stocking /Rotating inventory/Bring responsible for the full concession restock list/boxoffice list.
• Being responsible for health and safety, for example, making sure fire exits are not blocked.
• Cash Handling .. Seating guests with strategy as well as assisting with making sure needs are met .As well as Customers or Guests being Taken care of in a short period of time . Making A Waiting list Communicating with My Fellow Team Members for a smoother dynamic .