Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marisa Silva

Santa Maria,CA

Summary

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

Overview

11
11
years of professional experience

Work History

Office Manger

Avalon Pediatrics
Pismo Beach, CA
02.2018 - 05.2025
  • Managed office supplies and inventory for efficient operations.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Oversaw front desk operations and ensured positive visitor experiences.
  • Developed and maintained filing systems for easy document retrieval.
  • Trained new staff on office procedures and software systems.
  • Implemented office policies to enhance workflow and communication.
  • Collaborated with vendors to negotiate contracts and service agreements.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.

Patient Service Representative

Dignity Health
Santa Maria, California
04.2014 - 01.2018
  • Managed patient check-in processes and verified insurance information.
  • Coordinated appointment scheduling for multiple departments and specialties.
  • Assisted patients with inquiries about services and medical records.
  • Ensured compliance with health regulations and patient confidentiality standards.
  • Maintained accurate patient information in electronic health record systems.
  • Collaborated with healthcare teams to facilitate efficient patient flow.
  • Trained new staff on procedures and customer service protocols.
  • Answered incoming calls in a professional manner.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Inputted patient demographic data into electronic health record system.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Greeted patients upon arrival and directed them to the appropriate area.

Education

GED -

Allan Hancock College
Santa Maria, CA
03-2013

Skills

  • Office management
  • Inventory management
  • Document organization
  • Vendor negotiation
  • Customer service
  • Project coordination
  • Electronic health records
  • Insurance verification
  • Appointment scheduling
  • Patient confidentiality
  • Effective communication
  • Time management
  • Eligibility determination
  • Medical terminology

Timeline

Office Manger

Avalon Pediatrics
02.2018 - 05.2025

Patient Service Representative

Dignity Health
04.2014 - 01.2018

GED -

Allan Hancock College

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