Marisa Soares
Working Student
Lisboa,United States
Summary
I am a skilled multitasker with a superior work ethic and good teamwork, problem-solving and organizational skills. I'm willing to take on any task to help the team. I'm also a reliable and dedicated team player with a hardworking and resourceful approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Beauty Therapist
Elaje Hair And Beauty Salon
Cambridge, United Kingdom
01.2018 - 12.2022
- Gained management team skills, leading team to success.
- Organizational skills, time management skills, stock inventory, and product ordering.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for needs and preferences.
- Consistently received positive performance reviews from customers.
- Maintained high number of return customers.
- Trained salon staff.
- Expanded client base by direct referrals.
- Increased salon profit through upselling and providing personalized care for return visitors.
- Introduced techniques to salon to modernize and streamline procedures.
Beauty Therapist
Sonia Sobral Estetica
Lisbon, Portugal
06.2015 - 07.2017
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risks in shared environment.
- Educated clients on care processes and advised them on further care and products.
- Monitored current trends to understand fashions and better serve customer needs.
Waitress
Doces And Sweets
New Bedford, MA
05.2010 - 09.2011
- Gained customer experience and maintained customer satisfaction.
- Displayed enthusiasm and promoted excellent service to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Along with customer service, learned active listening, communication skills, attention to detail and working under pressure and timing.
Education
Business And Management
Diploma of Higher Education - The Open University
Cambridge, United Kingdom 06.2023
Beauty Therapy
Professional Course, I.E.F.P.
Lisbon, Portugal 01.2015
High School Diploma -
GNBRVT High School
New Bedford, MA09.2011
Skills
- Engaging with Diverse Customers
- Building Customer Relationships and Loyalty
- Adaptable and Flexible
- Time Management
- Excellent Written, Verbal Communication and Interpersonal Skills
- Supply Ordering and Maintenance
- Team Collaboration
- Workflow Efficiency
- Multitasking and Organization
Certification
Effective Communication in the Workplace - OpenLearn (July 2020).
Timeline
Senior Beauty Therapist
Elaje Hair And Beauty Salon
01.2018 - 12.2022
Beauty Therapist
Sonia Sobral Estetica
06.2015 - 07.2017
Waitress
Doces And Sweets
05.2010 - 09.2011
Business And Management
Diploma of Higher Education - The Open University
Beauty Therapy
Professional Course, I.E.F.P.
High School Diploma -
GNBRVT High School