Marisa Solarski
Peoria,AZ
Summary
Dedicated Associate with extensive experience collaborating with agents, promptly identifying needs and recommending solutions. Strong communicator focused on delivering outstanding agent care.
Overview
9
9
years of professional experience
Work History
Agent Support Associate
Devoted Health
05.2022 - Current
- Responded via telephone and email to questions regarding, plan details, licensing, commissions, website logins and website navigation.
- Assist agents with Medicare/Medicaid verification.
- Complete release and transfers.
- Assisted in training new associates, ensuring they were prepared for the demands of the role.
Licensed Insurance Agent
Devoted Health
09.2020 - 05.2022
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Shift Leader, oversee daily telesales tasks and support agents with sales tips, processes and procedures, look up MBI numbers and start dates, monitor service levels, take CMS stars calls.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to the development of training manuals that streamlined employee onboarding processes, reducing time spent on initial training sessions.
Licensed Insurance Agent
Humana
05.2019 - 09.2020
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Promoted Humana products and services using upselling and other sales strategies.
- Utilized advanced sales skills to overcome objections, help clients to purchase policies and close deals.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Reported policy changes and company conditions affecting customer satisfaction.
Customer Service Representative
The Home Depot Corporate
06.2017 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Trained new personnel regarding company operations, policies and services.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Customer Service Representative
Conduent
03.2015 - 06.2017
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Resolved customer complaints and addressed emergency requests and needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Documented and detailed calls and complaints using call center's CRM database.
Education
Sierra Linda High School
Tolleson, AZSkills
- Detail-oriented
- Troubleshooting
- Teamwork
- Multitasking Abilities
- Computer Proficiency
- Time Management
- Complex Problem-Solving
- New Hire Training
- Sales Team Leadership
- Call Monitoring
Timeline
Agent Support Associate
Devoted Health
05.2022 - Current
Licensed Insurance Agent
Devoted Health
09.2020 - 05.2022
Licensed Insurance Agent
Humana
05.2019 - 09.2020
Customer Service Representative
The Home Depot Corporate
06.2017 - 05.2019
Customer Service Representative
Conduent
03.2015 - 06.2017
Sierra Linda High School