Marisa Sosa
Crosby,TX
Summary
Proven Office Administrator and Insurance Specialist with a track record of enhancing customer satisfaction and streamlining processes at Peterson Electric I&E Group. Skilled in office management and customer engagement, adept at resolving discrepancies and improving operational efficiency. Achieved performance targets by exceeding key indicators, demonstrating exceptional time management and administrative support capabilities.
Overview
3
3
years of professional experience
Work History
Office Administrator
Peterson Electric I&E Group
01.2024 - Current
- Verified timekeeping records and handled any discrepancies with employees.
- Checked accrued hours against listed hours for leave time.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours.
- Researched and resolved time discrepancies.
- Facilitated smooth transitions during staffing changes by promptly updating schedules and communicating adjustments to relevant parties.
- Provided essential support during audits by maintaining thorough documentation of timekeeping procedures and records.
- Demonstrated adaptability by quickly learning new software programs and assisting coworkers with technical troubleshooting.
- Developed correspondence letters, memos, and emails.
Insurance Specialist
Northwest Collision
04.2021 - 01.2024
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Achieved performance targets by consistently meeting or exceeding key performance indicators for call handling metrics.
- Developed expertise in various lines of insurance products, offering knowledgeable guidance to customers seeking information on policies.
- Assisted clients with policy updates and modifications, ensuring accurate coverage.
- Enhanced customer satisfaction by streamlining the repair process and implementing effective communication strategies.
- Checked quality of all work to maintain customer satisfaction.
- Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
Education
High School Diploma -
Northshore High School
Houston, TXSkills
Time Management
Office Administration
Administrative Support
Database entry
Office Management
Customer Engagement
Timeline
Office Administrator
Peterson Electric I&E Group
01.2024 - Current
Insurance Specialist
Northwest Collision
04.2021 - 01.2024
High School Diploma -
Northshore High School
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