Marisa Sysomboune
Arlington
Summary
Dynamic server and bartender with extensive experience excelling in customer service and staff training. Proven ability to enhance guest satisfaction through effective upselling techniques and conflict resolution. Committed to maintaining high standards of cleanliness and professionalism in fast-paced environments, ensuring memorable dining experiences.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
14
14
years of professional experience
Work History
Server/ Bartender
Shell Shack
06.2025 - 11.2025
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Managed food and beverage orders efficiently, ensuring accuracy and timeliness.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted in training new staff on restaurant procedures and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Contributed to inventory management by monitoring stock levels.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Server
Walk On's Sports Bistreaux
03.2024 - 12.2025
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new team members on menu items and service protocols for optimal performance.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Managed inventory of dining supplies to prevent shortages during service.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server
Walk On's Sports Bistreaux
04.2019 - 03.2024
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Implemented upselling techniques to enhance guest experience and increase sales revenue.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
- Maintained cleanliness of dining area and adherence to health regulations consistently.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Server/ Bartender
Wild Pitch Sport Bar
10.2015 - 12.2019
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new servers on menu items and service protocols.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Collaborated with kitchen staff to coordinate food preparations and timing.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server /Bartender
Sushi Axiom
01.2012 - 02.2017
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation processes and enhance service speed.
- Trained new servers on menu offerings, service protocols, and best practices for guest interactions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Associate of Arts - Fashion Marketing
Collin County Community College
Plano, TX06-2014
Skills
- Customer service
- Table management
- Upselling techniques
- Order accuracy
- Staff training
- Menu knowledge
- Conflict resolution
- Food safety compliance
- Cash handling
- Time management
- Dining area cleanliness
- Communication skills
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- High volume dining
- Menu memorization
- Food running
- Sales techniques
Languages
Thai
Native or Bilingual
Timeline
Server/ Bartender
Shell Shack
06.2025 - 11.2025
Server
Walk On's Sports Bistreaux
03.2024 - 12.2025
Server
Walk On's Sports Bistreaux
04.2019 - 03.2024
Server/ Bartender
Wild Pitch Sport Bar
10.2015 - 12.2019
Server /Bartender
Sushi Axiom
01.2012 - 02.2017
Associate of Arts - Fashion Marketing
Collin County Community College