Hi, I’m
Marisa Thomas
Clermont,FL
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
years of professional experience
Work History
Starbucks
Barista
12.2016 - Current
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Monitored customer feedback to improve barista performance and customer service.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Regularly handling over 50 orders per hour.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
The Walt Disney Company
Cast Member, Disney College Program Intern
10.2018 - 12.2018
Job overview
- Analyzed problems and worked with teams to develop solutions.
- Collaborated in professional team to solve workflow issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
Abercrombie & Fitch
Brand Representative
04.2017 - 04.2018
Job overview
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Completed floorsets, filled floor, and rang up customers.
- Communicated product value, quality, and style to educate and entice potential customers.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Education
Arizona State UniversityTuscon
Bachelor of Science from Data Science
06.2024
Skills
- Java Development
- Python Fluency
- Fluency in C/C
- Performance Feedback
- Calm and Professional Under Pressure
- Guest Satisfaction
- Time management
- Calm and Professional Under Pressure
- Guest Satisfaction
- Problem-solving
Timeline
Cast Member, Disney College Program Intern
The Walt Disney Company
10.2018 - 12.2018
Brand Representative
Abercrombie & Fitch
04.2017 - 04.2018
Barista
Starbucks
12.2016 - Current
Arizona State University
Bachelor of Science from Data Science