Marisa Thompson
New Haven
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
8
8
years of professional experience
Work History
Ecommerce and Digital Marketing
Self Employed
10.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Created and managed Facebook ad campaigns
- Responded to and resolved customer queries and complaints via email
- Processed orders and sorted them into categories
- Requested information from suppliers to communicate with customers
Shift Leader
Wing Doozy
03.2017 - 05.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
High School Diploma -
Northview High School
Grand Rapids, MI05-2019
Skills
- Positive attitude
- Cash handling
- Problem-solving
- Customer service focus
- Sales and upselling
- Teamwork and collaboration
- Time management
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
Timeline
Ecommerce and Digital Marketing
Self Employed
10.2022 - Current
Shift Leader
Wing Doozy
03.2017 - 05.2022
High School Diploma -
Northview High School
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