Marisa Trottier
Pleasant Prairie,WI
Summary
- Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Over 19 years of experience facilitating staff teams and working alongside medical personnel. Strong skills in budgeting and recordkeeping.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Accomplished Physical Therapist possessing strong clinical assessment and evaluation skills. Provides supportive environment conducive to addressing individual needs. Distinguished client-facing skills and experience working closely with health care professionals to assess and treat complex conditions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinic Manager- Physical Therapist
Athletico
07.2005 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Successfully managed clinic budgets (Profit and Loss Statements), optimizing resource allocation for maximum efficiency.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Budgeted for resources to control expenditure and maximize profits.
- Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
- Coordinated community outreach efforts to promote health education and build strong connections between the clinic and local residents.
- Provided direct care to patients by assessing, diagnosing and treating illnesses.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Knowledge of each medical insurance providers to ensure accurate billing, reducing claim denials and enhancing the clinic''s revenue stream.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Ordered all clinic supplies and kept check on inventory levels.
- Collaborated with regional manager on a weekly basis
- Mentored new physical therapists, fostering a supportive learning environment and sharing clinical expertise.
- Conducted clinical assessment and evaluation to determine patient needs.
- Adapted therapy sessions and exercises according to patient progress and limitations.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Supervised clinical students, certified and licensed assistants, technicians, and volunteers.
- Participated in ongoing professional development opportunities to continuously enhance skills as a Physical Therapist.
Education
Doctorate of Physical Therapy - Physical Therapy
Rosalind Franklin University of Medicine And Science
North Chicago, IL06.2005
Bachelor of Science - Biology
University of Wisconsin - La Crosse
La Crosse, WI06.2002
Skills
- Administrative Leadership
- HIPAA Compliance
- Employee Training
- Clinical management
- Operations Management
- Employee Recruitment
- Profit and loss statements
- Employee Performance Evaluations
- Schedule Management
- Employee Supervision
- Staff Management
- Training and mentoring
- Employee Work Scheduling
- Facility Oversight
- Clinical Staff Management
- Budget Planning
- Facility Inspections
- Certified in CPR/AED
Certification
- Licensed Physcial Therapist, State fo WI 2005-Present
- Astym Certified 2011
- IMPACT - Certified Manual Physical Therapist July 2016
- Athletico Leadership Program May 2017
- SFMA Level 1 Certified 2018
- Kinesiotape Certified 2018
Timeline
Clinic Manager- Physical Therapist
Athletico
07.2005 - Current
Doctorate of Physical Therapy - Physical Therapy
Rosalind Franklin University of Medicine And Science
Bachelor of Science - Biology
University of Wisconsin - La Crosse