Marisa Uribe
Pasadena,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Adoption Specialist
Pasadena Humane - Animal Shelter
03.2018 - 05.2024
- Conduct customer-focused conversations with members of the public who have an interest in adopting a pet
- Help adopters find a good match for their families
- Provide education and information about animals available for adoption in an effort to encourage responsible pet ownership and share information about PHS programs
- Provide customers with information, as appropriate and known, about sheltered animals, including behavior, age, breed, sex, and medical history
- Discuss animal behavior and training with adopters
- Ensure a positive, educational approach to customer service with a goal of educating the public and keeping animals in homes as appropriate
- Data entry of the adopters information at the time of adoptions
- Handle payment transaction for adoptions and Licensing fees
- Handel phone calls from both the public and internal
- Appointment scheduling.
- Enhanced adoption process efficiency by streamlining paperwork and documentation procedures.
Patient Communication Specialist
Insite Digestive HealthCare
09.2017 - 03.2018
- Assisted patients with insurance verification and billing inquiries, ensuring accurate processing and timely resolution.
- Developed strong relationships with patients by demonstrating empathy, understanding, and active listening skills.
- Streamlined appointment scheduling for improved patient experience and increased efficiency of clinic operations.
- Conducted regular follow-up calls to patients, ensuring their concerns were addressed and overall satisfaction with care was maintained.
- Supported new staff members through training and mentoring initiatives, fostering a culture of continuous learning within the team.
- Handled high volumes of incoming calls calmly under pressure while maintaining clear focus on delivering outstanding service levels at all times.
- Maintained patient confidentiality by adhering to HIPAA regulations and safeguarding sensitive medical information.
- Engaged with patients to provide critical information.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Service Rep
Accord Management Inc
06.2017 - 12.2017
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 20 customers each day.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Investigated and resolved customer inquiries and complaints quickly.
Regulatory Compliance Manager
Anthem / CareMore Health Plan
04.2005 - 12.2015
- Assisted Compliance Director in the response to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating or recommending the initiation of investigative procedures
- Monitored ongoing changes to industry regulations, swiftly adapting compliance strategies to account for new rules or requirements.
- Reviewed all marketing materials prior to distribution to prevent potential violations or misrepresentations that could result in regulatory censure or fines from governing bodies.
- Served as subject matter expert on industry-specific regulations, providing guidance to stakeholders across various departments on best practices for maintaining compliance standards.
- Reduced company risk exposure by identifying and addressing areas of non-compliance through comprehensive audits.
- Developed and executed targeted training programs for employees, increasing awareness of regulatory requirements and fostering a culture of compliance.
- Collaborated with legal department to interpret complex regulations, developing clear policies and procedures for organizational adherence.
- Maintained strong relationships with regulatory agencies, facilitating open communication channels for addressing concerns or inquiries promptly.
- Coordinated the timely submission of required filings and reports to relevant authorities while avoiding penalties associated with late submissions or inaccuracies.
- Prepared records and data for regular audits.
- Championed an ethical corporate culture by promoting transparency among team members and ensuring open channels for reporting potential violations.
Education
High School Diploma -
Pasadena High School
Pasadena, CASkills
- Customer relationship management
- Administrative and office support
- Appointment scheduling
- Documentation and reporting
- Project management
- Multitasking and organization
- Empathy and patience
- Adaptability and flexibility
- Verbal and written communication
- Call center-Inbound/outbound call management
- Punctuality and reliability
- Problem-solving
- Document and records management
- Self motivation
- Friendly, positive attitude
- Teamwork and collaboration
- Service standard compliance
Timeline
Adoption Specialist
Pasadena Humane - Animal Shelter
03.2018 - 05.2024
Patient Communication Specialist
Insite Digestive HealthCare
09.2017 - 03.2018
Service Rep
Accord Management Inc
06.2017 - 12.2017
Regulatory Compliance Manager
Anthem / CareMore Health Plan
04.2005 - 12.2015
High School Diploma -
Pasadena High School
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