Marisa Velazquez
Tulare,CA
Summary
Ambitious individual with a passion for learning and creativity, seeking to develop skills in marketing, advertising, and business development. Demonstrated success in previous roles, highlighting excellent communication and organizational skills. Eager to contribute to a dynamic team and make a positive impact in the field.
Overview
11
11
years of professional experience
Work History
Teller Associate
BMO
01.2025 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Collaborated closely with other departments to address complex customer issues and provide comprehensive resolutions in a timely manner.
- Strengthened relationships with existing clients through proactive communication and personalized assistance with financial needs.
- Resolved customer complaints professionally, demonstrating empathy while working towards effective solutions.
- Promoted digital banking solutions to customers, driving increased adoption of online and mobile banking platforms.
- Ensured a seamless banking experience for customers through meticulous attention to detail when handling paperwork and account updates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
Car Sales Representative
Hyundai
07.2024 - 12.2024
- Utilized CRM software to track leads, manage customer information, and follow up on potential sales opportunities
- Demonstrated in-depth knowledge of various car models, features, and financing options to effectively guide customers in their purchasing decisions
- Built and maintained a strong client base through proactive relationship management and exceptional customer service
- Participated in regular product training sessions to stay updated on new car models, industry trends, and competitor offerings
- Conducted test drives with prospective buyers to showcase vehicle performance and highlight key features
- Negotiated pricing terms with customers while maintaining profitability for the dealership
- Coordinated delivery logistics with the operations team to ensure timely handover of purchased vehicles to customers
- Resolved customer concerns or complaints promptly and professionally to maintain high levels of satisfaction
- Attended trade shows, community events, and networking functions to generate leads and promote dealership brand awareness
- Collaborated with the marketing department to develop targeted promotional campaigns resulting in customers coming in asking for the promotions I advertise
- Helping growth within their social media pages
- Implemented a follow-up system to maintain regular communication with potential customers, resulting in increased conversion rates
- Participated in ongoing professional development programs to enhance sales skills and industry knowledge
- Making sure every transaction fulfilled customers need
- Creating solutions for customers problems
- Making sure quota is being met
- Getting leads and following up with potential customers
Mobile Expert
T-Mobile
07.2019 - 07.2024
- Helped managers open a new T-Mobile location on Dinuba Blvd
- Helped train new employees for the location, and shortly got awarded with winner circle in that location for Q3
- Store key holder in charge of closing and opening store make sure money is counted
- Have helped develop new employees
- Have continuously been top Sales Rep in every T-Mobile location I have worked in
- I have teamed up with our T-Mobile truck team on multiple events
- Helping them bring in customers, and help meet their sales quota
- Participated in interviews with potential candidates for open positions within the mobile Development team
- Helped increase sales, made sure sales quota was met
- Second month of working with the company I was a top sales consultant in upgrades in the district
- Received award for highest composite score
- Was top sales consultant out of my district in the month of August
- Provided the customer with excellent customer service
- Did salesforce calls, reaching to customers on new promotions available to them
- Helped customers with problems, or questions they might have had and created a solution for them
Sales Consultant
Sprint
02.2018 - 06.2019
- Performed many tasks such as restocking products that were missing on to sales floor inventory, filling out closing paperwork, and maintaining a clean environment
- Created quote sheets for customers
- Made sure the customer received warm greetings
- Signing up customer with Tilly's rewards
- Build a relationship with the customer and helped with building sale
- Meeting or exceeding money goal
- Closing shifts provided attention to detail when recovering store
- Received 'Employee of the month' within two months of working there
- Helped customers find and select products
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
Sales Associate
Tillys
04.2016 - 06.2019
- Demonstrated ability to take initiative and work independently on assigned projects
- Gained practical experience with relevant software and technology
- Developed strong organizational and time management skills by completing multiple tasks simultaneously
Intern
Koch Degn & Gomez LLP Attorneys at Law
05.2014 - 03.2016
- Translator for clients and phone calls
- Made files for the cases and would also transfer cases into excel
- Drafting motions
- Working with discovery
- Preparing binders for court
- Faxing and making copies
Education
GED -
College Of Sequoia
Visalia, CA01.2021
HIGHSCHOOL -
Mission Oak Highschool
Tulare, CA06.2017
Skills
- CRM software
- Relationship management
- Product knowledge
- Negotiations
- Problem resolution
- Promotional campaign development
- Sales skills
- Training and development
- Sales quota management
- Team collaboration
- Interviewing
- Inventory management
- Attention to detail
- Customer relationship building
- CRM proficiency
- Cash handling expertise
- Goal-oriented mindset
- Objection handling
- Listening skills
- Multi-tasking strength
- Excellent people skills
Languages
Spanish
Professional Working
Timeline
Teller Associate
BMO
01.2025 - Current
Car Sales Representative
Hyundai
07.2024 - 12.2024
Mobile Expert
T-Mobile
07.2019 - 07.2024
Sales Consultant
Sprint
02.2018 - 06.2019
Sales Associate
Tillys
04.2016 - 06.2019
Intern
Koch Degn & Gomez LLP Attorneys at Law
05.2014 - 03.2016
GED -
College Of Sequoia
HIGHSCHOOL -
Mission Oak Highschool
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