Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Marisa Veys

Marisa Veys

Las Vegas ,NV

Summary

Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Overview

8
8
years of professional experience

Work History

Office Manager

JLO Investments
01.2022 - 06.2025
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Lead Barista

The Butcher The Baker
11.2019 - 12.2021
  • Prepared and served high-quality coffee beverages, ensuring consistency in taste and presentation.
  • Operated espresso machines and grinders, maintaining equipment for optimal performance.
  • Assisted customers with menu selections, providing recommendations based on preferences.
  • Maintained cleanliness and organization of work area, adhering to health and safety standards.
  • Collaborated with team members to enhance workflow efficiency during peak hours.
  • Monitored inventory levels, restocking supplies as needed to ensure product availability.
  • Engaged with customers to create a welcoming atmosphere, fostering repeat business.
  • Participated in training sessions to improve skills and product knowledge continuously.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
  • Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.

Sales Associate

Body Energy Club
01.2017 - 11.2019
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Processed transactions efficiently, ensuring accuracy in cash handling and inventory management.
  • Collaborated with team members to achieve daily sales goals and improve customer engagement.
  • Implemented merchandising strategies to optimize product displays and drive sales performance.
  • Addressed customer inquiries and resolved issues promptly, fostering a positive store environment.
  • Trained new staff on company policies, procedures, and effective sales techniques.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Smoothie Artist

Body Energy Club
01.2017 - 11.2019
  • Crafted customized smoothies based on customer preferences and dietary requirements.
  • Operated blending equipment efficiently while adhering to safety protocols.
  • Maintained cleanliness of workstations and equipment to ensure compliance with health standards.
  • Educated customers on smoothie ingredients, highlighting nutritional benefits and potential allergens.
  • Assisted in inventory management by tracking stock levels of fresh produce and supplies.
  • Assisted in inventory management, ensuring adequate stock levels of ingredients and supplies.
  • Utilized downtime efficiently by restocking shelves, prepping ingredients for future use, or assisting coworkers as needed.
  • Consistently met cleanliness standards during routine inspections by diligently sanitizing work surfaces, utensils, and equipment.
  • Collaborated with team members to consistently meet or exceed daily sales targets.
  • Contributed innovative ideas for seasonal promotions or limited-time offers that increased overall revenue.
  • Developed loyal customer base through friendly interactions and consistent high-quality service.
  • Prepared customized blends for guests with special dietary requirements or allergies without compromising taste or presentation.
  • Trained new employees on smoothie-making techniques, company policies, and customer service best practices.
  • Ensured proper food storage procedures were followed to maintain freshness and prevent waste or spoilage.
  • Mastered the use of blenders and other tools to create perfectly blended beverages every time.

Education

Skyview High School
Vancouver, WA

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Payroll processing
  • Bookkeeping
  • Relationship building
  • Mail handling
  • Scheduling coordination
  • Inventory control
  • Staff management
  • Employee supervision
  • Operations management
  • Human resources
  • Conflict management
  • Supply management
  • Employee training
  • Policy implementation
  • Financial reporting
  • Report preparation
  • Team bonding
  • Project management
  • Vendor engagement
  • Teamwork and collaboration
  • Decision-making
  • Team leadership
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Adaptability and flexibility
  • Customer service management
  • Phone and email etiquette

Timeline

Office Manager

JLO Investments
01.2022 - 06.2025

Lead Barista

The Butcher The Baker
11.2019 - 12.2021

Sales Associate

Body Energy Club
01.2017 - 11.2019

Smoothie Artist

Body Energy Club
01.2017 - 11.2019

Skyview High School

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Marisa Veys