Marisa Watson
Orange,VA
Summary
Motivated coaching professional with excellent leadership and planning abilities, focused on delivering high-quality products on tight schedules while keeping safety a priority. History of successfully developing and managing strong teams through proactive training and issue management. Skilled in patient access and administrative support, with proven ability to enhance operational efficiency. Consistently collaborates with team members to achieve departmental goals and adapts to dynamic work environments. Known for reliability, attention to detail, and strong organizational skills. Knowledgeable with solid experience in managing patient access and registration processes. Successfully streamlined workflows and improved patient satisfaction through effective communication and problem-solving. Demonstrated proficiency in handling high-volume environments and utilizing healthcare software.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Access Associate
University of Virginia
12.2024 - Current
- Schedules appointments to the correct provider including all appropriate information and coordinates appointments on the same day when available.
- Educates patients parents guardians or appropriate designee on managed care process and communicates authorizations if needed and reviews potential financial obligations when appropriate.
- Advocates for patients and/or families while coordinating multi-visit scheduling appointments.
- Provides exceptional customer service while assisting customers in obtaining access to Medical Services at UVa Health Systems.
- Documents each request completely and accurately.
- Investigates documents and resolves or refers as appropriate problems and conflicts.
Front Desk Agent
Fairfield Inn & Suites
03.2024 - Current
- Welcome guests, check them in, distribute room keys and explain the hotel's amenities.
- Respond to guests' issues and complaints in a friendly, timely manner.
- Arrange specialized services for VIP customers.
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs.
- Manage online, phone and in-person room reservations.
- Explain local amenities and attractions to guests.
Access Associate
University of Virginia
10.2023 - Current
- Demonstrates exceptional customer service both for in-person and telephone activities.
- Schedules and coordinates appointments with the correct provider using all appropriate information.
- Demonstrates expected behaviors applicable to the Health System scheduling and registration system and unit policies procedures and guidelines.
- Performs verification functions.
- Performs visit document activities accurately and timely.
- Demonstrates engagement in the work team and goals of the unit.
- In addition to the above job responsibilities, other duties may be assigned.
Collections Representative
Alorica Calling Center
03.2023 - 09.2023
- Analyzed the customer's financial situation and offered the best payment solutions.
- Performed consistently to meet performance standards set by the department.
- Performed collection calls on assigned accounts in their work queue, predictive dialer and inbound calls.
- Participated in monthly management round tables and feedback sessions.
- Ensured adherence to the Fair Debt Collections Practices Act and other Compliance regulations, and security policies.
Team Lead
American Woodmark
03.2021 - 03.2023
- Optimized staffing levels with strategic scheduling and task delegation.
- Promoted product quality by closely inspecting items and working with team members to correct deficiencies.
- Conducted inventory, resolved discrepancies and completed paperwork to keep the system accurate and current.
- Trained new employees on various machines and procedures within the department.
- Developed open and professional relationships with team members, enabling more effective issue resolution.
- Incorporated great leadership skills by using effective communication.
- Created and implemented a strategy to accomplish on time delivery while keeping safety first. Successfully following standard work on a daily basis as well as ensuring operators follow the standard work process by completing audits.
General Manager
Sbarros Pizza
05.2015 - 06.2017
- Responsible for quick and timely feedback to shift managers on all exceptions in regards to productivity, quality, cost, labor and safety.
- Responsible for giving general meetings as required.
- Responsible for making all preventive maintenance is done on all cooking equipment in the area of control and interfacing with immediate shift supervisor on all suggested changes that would make the job better, more profitable.
- Responsible for development and training of employees, working within the guidelines of the company policies as well as new hire evaluations.
Education
High school diploma -
Albermarle High school
Charlottesville, VASkills
- American Sign Language
- Shift Management
- Assistant Manager Experience
- Translation
- Teaching
- Facilities Maintenance
- Guest services
- Math
- Management
- Leadership
- Customer service
- Data entry
- Typing
- Microsoft Word
- Computer skills
- Time Management
- Cash handling
- Communication skills
- Microsoft Excel
- Supervising experience
- Data entry proficiency
- Friendly and outgoing
- Problem-solving
Languages
English
Full Professional
American Sign Language
Full Professional
Certification
Certified Notary Public
Timeline
Senior Access Associate
University of Virginia
12.2024 - Current
Front Desk Agent
Fairfield Inn & Suites
03.2024 - Current
Access Associate
University of Virginia
10.2023 - Current
Collections Representative
Alorica Calling Center
03.2023 - 09.2023
Team Lead
American Woodmark
03.2021 - 03.2023
General Manager
Sbarros Pizza
05.2015 - 06.2017
High school diploma -
Albermarle High school
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