Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marisa Welz

Dayton,OH

Summary

Dynamic bartender and server with a proven track record, excelling in customer service and salesmanship. Expert in safe service compliance and basic accounting, I consistently upsold menu items, enhancing revenue while fostering warm relationships with patrons. Highly reliable and engaging, I thrive in fast-paced environments, ensuring exceptional customer service experiences.

Overview

6
6
years of professional experience

Work History

Bartender

Brewski Barrel
10.2023 - Current
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server

Clubhouse Sports Grille
07.2021 - 06.2023
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Bartender, Server

Mountain Lake Lodge
10.2019 - 06.2020
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

High School Diploma -

Home School
Dayton, OH
04.2012

Skills

  • Basic accounting
  • Safe service compliance
  • Salesmanship
  • Engaging personality
  • Health codes compliance
  • Customer service expertise
  • Highly reliable
  • Service-oriented mindset
  • Changing beer kegs
  • Outgoing personality
  • Professional appearance
  • Courteous

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Bartender

Brewski Barrel
10.2023 - Current

Server

Clubhouse Sports Grille
07.2021 - 06.2023

Bartender, Server

Mountain Lake Lodge
10.2019 - 06.2020

High School Diploma -

Home School

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