Marisa Wilks
Farmington Hills,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Tribowl LLC.
04.2021 - 01.2024
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Collaborated with team members to ensure smooth operations during peak hours.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
Local Ambassador Lead
College Of Forest Resources And Environmental Sci.
09.2023 - 12.2023
- Created and led a series of outreach events in the local community/ at K-12 schools surrounding Michigan Technological University to middle and high school students to expose them to natural resource careers and opportunities.
- Exposed students to the outdoors, degree programs offered, and careers that can come from learning in these fields.
- Supervised 7 other students to present these concepts that create and deliver to middle and high school students using engaging and hands on techniques.
Urban Forestry Intern
Department Of Agriculture
05.2023 - 08.2023
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Assisted the Urban Forestry team and municipalities with ongoing community forestry projects. Includes but not, limited to community tree inventories, forest health projects, grant project follow-up, data entry, GIS mapping, landowner assistance, Arbor Day contest graphics, and general maintenance of the Urban Forestry team and municipalities with ongoing community forestry projects. Includes but not limited to community tree inventories, forest health projects, grant project follow-up, data entry, GIS mapping, landowner assistance, Arbor Day contest graphics, and general maintenance of the program.
Research Assistant
College Of Forest Resources And Environmental Sci.
09.2021 - 04.2022
- Sorted and organized insects, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Effectively communicated with team members to complete tasks.
Education
Bachelor of Science - Applied Ecology And Environmental Science
Michigan Technological University
Houghton, MI04.2026
Skills
- Customer Service
- Customer Complaint Resolution
- Merchandise Restocking
- Cash Handling
- Reliability and punctuality
- Patience and composure
- POS Systems
- Analytical Skills
- Organizational Skills
- Teamwork and Collaboration
- Adaptability and Flexibility
Timeline
Local Ambassador Lead
College Of Forest Resources And Environmental Sci.
09.2023 - 12.2023
Urban Forestry Intern
Department Of Agriculture
05.2023 - 08.2023
Research Assistant
College Of Forest Resources And Environmental Sci.
09.2021 - 04.2022
Customer Service Cashier
Tribowl LLC.
04.2021 - 01.2024
Bachelor of Science - Applied Ecology And Environmental Science
Michigan Technological University